Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $8.50 - $16.00
Work Schedule
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Training and Development
flexible schedule
Tip earning potential
Job Description
Willie's Grill and Icehouse is a well-established restaurant known for its inviting atmosphere and commitment to providing exceptional guest experiences. As a vibrant and customer-focused dining establishment, it prides itself on delivering a warm and welcoming environment where guests feel valued and appreciated. The team at Willie's Grill and Icehouse is dedicated to maintaining high standards of service, quality food, and cleanliness, making it a popular destination for both locals and visitors alike. The company emphasizes a "Guest First" approach, ensuring that every interaction is friendly, timely, and attentive to guest needs. This hospitality-driven culture positions Willie’s Grill and Icehouse... Show More
Job Requirements
- ability to stand and/or walk throughout entire shift and work in a restaurant environment
- ability to lift up to 50 lbs
- regular use of hands to finger, handle, feel or operate restaurant equipment
- adherence to posted schedule and clock in/out times
- compliance with company uniform and grooming policies
- alcohol certification
- food handler's certificate
- ability to speak clearly and listen attentively
- ability to manage money and operate point-of-sale system
Job Qualifications
- 6 mos. to 2 years related experience preferred
- high school diploma or equivalent preferred
- alcohol certification required
- food handler's certificate as required
- ability to see, hear, read, and write in English
- basic math and verbal communication skills required
- ability to comprehend and follow written and verbal direction
- must be able to speak clearly and listen attentively to guests, other employees, and managers
- possess basic math skills and have the ability to handle money and operate a point-of-sale system
- ability to manage own workflow and resolve questions and problems with supervisor
Job Duties
- know and follow posted schedule and strict adherence to posted clock in/out times
- adhere to company uniform and grooming policies
- provide timely and courteous service to guests in assigned station and other tables
- maintain thorough knowledge of menu items, wines, beers, and cocktails
- adhere to company, state, and county sanitation standards
- maintain a clean and organized workstation
- maintain friendly, helpful, positive attitude
- follow company operating policies and steps of service
- welcome and greet guests following established service guidelines
- assist fellow team members in meeting guest needs
- answer questions and make recommendations about food, beverages, features, and other restaurant functions
- understand correct process for serving guests with allergens
- take food and beverage orders, repeating order for guest confirmation and correctly entering order in point-of-sale system
- follow alcohol awareness procedures to prevent guest intoxication and notify manager on duty when necessary
- deliver food and beverages to guests
- assist other bartenders and servers providing cooperative service
- monitor and observe guests' dining experience ensuring satisfaction and promptly responding to requests
- prepare final bill, present check, accept payment including coupons and gift cards, process credit card charges or make change
- thank guests for their visit and invite them to return
- participate in clearing and resetting dining room tables
- assist other servers, back of house team, and counter/bartenders as needed
- perform all side work and cleaning duties outlined in the restaurant
- attend all company meetings and training seminars as required
- keep immediate supervisor informed of all guest service issues and take corrective action
- treat all guests, team members, and managers with respect and courtesy
- maintain a friendly and cooperative attitude while at work
- portray a favorable image of Willie's Grill and Icehouse at all times
- perform related tasks as assigned by restaurant management
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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