Job Overview
Employment Type
Hourly
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
retirement plans
Training and Development
Uniform allowance
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company widely recognized as an innovator within the hospitality industry. Operating predominantly in the United States, Highgate holds a dominant presence in key gateway markets including New York, Boston, Miami, San Francisco, and Honolulu. The company’s operations extend internationally with a rapidly expanding footprint across Europe, Latin America, and the Caribbean. Highgate manages a diverse portfolio of global hotel properties with an aggregate asset value exceeding 20 billion dollars and generates over 5 billion dollars in cumulative revenues. Known for its expert guidance throughout all stages of the hospitality... Show More
Job Requirements
- High School diploma or equivalent
- Ability to stand for extended periods
- Ability to lift and carry up to 50 pounds
- Flexibility to work long and irregular hours
- Effective verbal and written communication skills
- Ability to multitask and prioritize
- Maintain personal grooming and professional appearance
- Compliance with hotel safety and operational standards
- Ability to handle guest concerns professionally
- Willingness to cross-train in other departments
- Ability to maintain confidentiality
- Demonstrated initiative and problem-solving skills
Job Qualifications
- High School diploma or equivalent and/or experience in hotel or a related field preferred
- Flexible and long hours sometimes required
- Ability to exert up to 50 pounds of force occasionally and 20 pounds frequently or constantly
- Ability to stand during entire shift
- Effective verbal and written communication skills with employees and guests
- Ability to listen, understand, and clarify concerns
- Ability to multitask and prioritize departmental functions
- Attentive, friendly, courteous and service-oriented manner
- Attendance at all hotel required meetings and trainings
- Maintain regular attendance as per scheduling needs
- Maintain high standards of personal appearance and grooming
- Compliance with hotel standards and safety regulations
- Problem-solving skills including anticipating, preventing and identifying problems
- Ability to understand and apply complex information
- Willingness to cross-train in other hotel related areas
- Maintain confidentiality of information
- Show initiative anticipating guest or operational needs
- Perform other duties as requested by management
Job Duties
- Maintain a warm and friendly demeanor at all times
- Be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees
- Set up the bar according to hotel standards and ensure prompt and efficient service
- Prepare beverages and cocktails following hotel mixing and presentation standards
- Serve guests with all beverage requirements in a friendly, courteous and professional manner
- Break down bar after functions, storing liquor, supplies, and equipment per standards
- Follow all state liquor laws
- Know hotel services and facilities
- Abide by all hotel policies and safety rules
- Follow prescribed procedures to serve liquor safely and handle intoxicated guests
- Respond to guests’ problems, complaints and accidents
- Be familiar with fire exit and extinguisher locations and how to operate them
- Keep bar and service areas clean and tidy during service
- Ensure overall guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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