Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $19.00
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Flexible Schedule
Job Description
Highgate Hotels is a leading real estate investment and hospitality management company known for its innovation and expertise in the hospitality industry. With a portfolio of global properties valued at more than $20 billion and generating over $5 billion in cumulative revenues, Highgate holds a dominant position in key U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu. The company is also expanding rapidly across Europe, Latin America, and the Caribbean. Highgate provides expert guidance throughout the hospitality property lifecycle from planning and development to recapitalization or disposition. Its executive team comprises some of the most experienced... Show More
Job Requirements
- High School diploma or equivalent
- Experience in hospitality or related field preferred
- Ability to work flexible and long hours
- Physical ability to exert up to 50 pounds of force occasionally and/or 20 pounds frequently
- Ability to stand for entire shift
- Effective communication skills
- Strong problem-solving skills
- Ability to multitask and prioritize
- Ability to maintain confidentiality
- Willingness to cross-train in different hotel areas
- Attend trainings and meetings
- Maintain professional appearance and grooming
- Follow safety and operational policies
- Commitment to guest satisfaction
- Ability to handle guest complaints and emergencies
- Initiative and proactive approach to work
Job Qualifications
- High School diploma or equivalent and/or experience in hotel or a related field preferred
- Flexible and able to work long hours sometimes required
- Ability to exert up to 50 pounds of force occasionally and/or 20 pounds frequently or constantly
- Ability to stand during entire shift
- Effective verbal and written communication skills at all employee and guest levels
- Skilled at listening, understanding, and clarifying concerns from employees and guests
- Capable of multitasking and prioritizing departmental functions
- Attentive, friendly, courteous, and service-oriented approach to interactions
- Willingness to attend all required meetings and training sessions
- Maintain regular attendance as required by scheduling
- Uphold high standards of personal appearance and grooming including wearing proper uniform and nametag
- Compliance with hotel standards and safety regulations
- Ability to identify problems and assist with solutions
- Competent in handling and resolving problems efficiently
- Ability to understand and apply complex information to meet objectives
- Willingness to cross-train in other hotel-related areas
- Maintain confidentiality of information
- Show initiative in anticipating guest or operational needs
- Perform other duties as requested by management
Job Duties
- Maintain a warm and friendly demeanor at all times
- Be attentive, friendly, helpful, and courteous to guests, managers, and fellow employees
- Set up the bar according to hotel standards and serve guests promptly and efficiently
- Prepare beverages and cocktails according to hotel mixing and presentation standards
- Serve guests with all beverage requirements in a friendly, courteous, and professional manner
- Break down bar after functions, storing liquor, supplies, and equipment according to hotel standards
- Follow all state liquor laws
- Know hotel services and facilities
- Abide by all hotel policies and safety rules
- Serve liquor responsibly to avoid problems with intoxicated guests
- Respond to guests' problems, complaints, and accidents
- Be familiar with fire exit and extinguisher locations and operation
- Keep bar and service areas clean and tidy during service
- Ensure overall guest satisfaction
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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