Job Overview
Employment Type
Hourly
Work Schedule
Flexible
Benefits
hourly wage
Paid Time Off
Employee Discounts
Training and Development
career advancement
Health and safety protocols
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company widely recognized as a leading innovator in the industry. Established as a dominant player in key U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate is rapidly expanding its footprint internationally with a growing presence in Europe, Latin America, and the Caribbean. The company manages a portfolio of global properties with an aggregate asset value exceeding $20 billion and generates over $5 billion in cumulative revenues annually. Highgate specializes in guiding hospitality properties through all stages of the ownership cycle, including planning, development,... Show More
Job Requirements
- High school diploma or equivalent
- experience in hospitality or related field preferred
- ability to work flexible and long hours
- ability to lift up to 50 pounds
- ability to stand for long periods
- effective communication skills
- ability to listen, understand and address concerns
- multitasking and prioritization skills
- customer service orientation
- attendance at required meetings and trainings
- adherence to appearance and grooming standards
- compliance with hotel policies and safety rules
- problem-solving abilities
- ability to handle confidential information
- readiness to show initiative
- willingness to cross-train
- maintain regular attendance
- perform additional duties as assigned
Job Qualifications
- High school diploma or equivalent and/or experience in hotel or related field preferred
- flexible and long hours sometimes required
- medium work exerting up to 50 pounds of force occasionally
- ability to stand during entire shift
- effective verbal and written communication skills
- attentive, friendly, courteous, and service-oriented manner
- ability to multitask and prioritize departmental functions
- attend all required meetings and trainings
- maintain regular attendance in compliance with hotel standards
- maintain high standards of personal appearance and grooming
- comply with hotel standards and regulations
- effective problem-solving skills
- ability to understand and apply complex information
- willingness to cross-train in other hotel areas
- maintain confidentiality
- show initiative and anticipate guest or operational needs
- perform other duties as requested by management
Job Duties
- Maintain a warm and friendly demeanor at all times
- be attentive, friendly, helpful, and courteous to guests, managers, and fellow employees
- set up the bar according to hotel standards and ensure prompt service
- prepare beverages and cocktails following the hotel's mixing and presentation standards
- serve guests with all beverage requirements in a friendly, courteous and professional manner
- break down bar after functions, storing liquor, supplies and equipment properly
- follow all state liquor laws
- know hotel services and facilities
- abide by all hotel policies and safety rules
- serve liquor with care to avoid issues with intoxicated guests
- respond to guests' problems, complaints and accidents
- be familiar with fire exit and extinguisher locations and know how to operate them
- keep the bar and service areas clean and tidy during service
- ensure overall guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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