Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Paid Time Off
401(k) retirement plan
Job Description
Golden Route Operations (GRO) is a renowned Slot Route Company leading in the Nevada gaming and hospitality industry. Established as a reliable partner for casinos and gaming establishments, GRO is recognized for its commitment to innovation, collaboration, and integrity, which drive its ongoing success. The company prioritizes a supportive and dynamic work environment where employees are empowered to excel and contribute to delivering exceptional service to clients and customers. GRO values teamwork and fosters a culture where each team member is encouraged to grow professionally while maintaining a strong commitment to ethical business practices.
As part of its comprehen... Show More
As part of its comprehen... Show More
Job Requirements
- High school diploma or equivalent preferred
- At least 21 years of age
- Previous bartending or hospitality experience preferred
- Ability to handle cash and use POS systems accurately
- Obtain and maintain NV Gaming work card
- Obtain and maintain Alcohol Awareness card if applicable
- Ability to effectively communicate in English
- Verify authorization to work in the United States
- Ability to frequently lift or carry up to 50 lbs
- Ability to frequently push, pull, and maneuver items up to 160 lbs
- Capability to occasionally bend, reach, climb, squat, kneel, and use radio communication
- Availability to work in indoor, smoky, noisy, hot, or cold environments
Job Qualifications
- Previous bartending experience preferred
- Experience providing high-touch guest service expected in fun, high-energy environment
- Knowledge of beers, spirits, and wines
- Must be comfortable with self-banking
- Must be team-oriented
- Ability to manage multiple tasks and remain calm in a very high-paced, busy environment
- Previous experience exercising sound judgment when dealing with difficult guest situations
- Proven experience providing high level of guest service
- Previous experience with point-of-sale systems, computers, and calculators
- At least 21 years of age
- High school diploma or equivalent preferred
- Ability to effectively communicate in English, both written and verbal
- Obtain and maintain all work cards as required by the company
- Verify right to work in the United States
Job Duties
- Greet guests in an upbeat and positive manner
- Enthusiastically demonstrate knowledge of beer, spirits, wines, and menu items including house specials, item descriptions, ingredients, and preparation techniques
- Use non-intrusive suggestive selling techniques to sell beverages and food items at the bar
- Take beverage and food orders according to service standards
- Serve and replenish drinks in a timely manner, offer refills or a new drink when the glass is approximately half full
- Input orders accurately into POS system using the Universal Seating guidelines
- Resolve guest complaints ensuring guest satisfaction and communicate situation to management
- Efficiently handle and count all cash and credit card transactions and account for all monies pertaining to bar banks
- Adhere to the proper par stock ordering procedures
- Know when and how to enforce the customer limit regulations
- Ensure proper age of guests through identification procedure set by Company
- Explain to guests how the players club card entitles them to special benefits including cash back, cash coupons, special promotions, and offerings
- Enroll and create new member accounts
- Review daily event calendar and be familiar with current activities and offerings and all Casino/Hotel current promotions
- Print cash and/or comp vouchers, reprint player cards, issue pin code numbers, enroll new players for new player incentives
- Issue jackpot payouts and cash-outs for gaming players
- Enter jackpot data information in the computer system accurately
- Check coolers to ensure proper operations, order and stock bar supplies, check the CO2 tanks and change beer keys as applicable
- Maintain cleanliness of the tavern including bar, dining room, and restrooms
- Accept payment for checks from guests, settle using approved methods, and tender change or receipts back to guests ensuring all required signatures are obtained
- Extend courteous departures and invite guests to return
- Maintain knowledge of tavern events and local activities to respond to guest inquiries
- Ensure all food and drink is served within health, safety, and sanitation guidelines
- Assist other team members when needed
- Provide outstanding guest service in a timely manner
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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