Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $10.25 - $19.25
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Paid Time Off
401(k) retirement plan
Job Description
Golden Route Operations (GRO) stands as the premier Slot Route Company partner in Nevada, recognized for its dedication to innovation, integrity, and outstanding customer service. GRO has established itself as a leader in the gaming and hospitality industry by continuously fostering a supportive and dynamic work environment where employees are encouraged to collaborate and contribute meaningfully to the company’s success. GRO’s commitment to its employees is evident through its comprehensive benefits package, which includes health, dental, and vision insurance, life and disability coverage, paid time off, and a robust 401(k) retirement plan, ensuring a secure and rewarding career path for... Show More
Job Requirements
- At least 21 years of age
- High school diploma or equivalent preferred
- Previous bartending experience preferred
- Ability to effectively communicate in English, both written and verbal
- Obtain and maintain NV gaming and alcohol awareness cards (if applicable)
- Verify right to work in the United States
- Comfortable handling cash and credit card transactions
- Ability to lift and carry up to 50 lbs
- Ability to remain calm and manage multiple tasks in a high-paced environment
- Must be team-oriented
- Ability to follow health, safety, and sanitation guidelines
- Must exercise sound judgment when dealing with difficult guests
Job Qualifications
- Previous bartending experience preferred
- Experience providing high-touch guest service expected in fun, high-energy environment
- Knowledge of beers, spirits, and wines
- Must be comfortable with self-banking
- Must be team-oriented
- Ability to manage multiple tasks and remain calm in a very high-paced, busy environment
- Previous experience exercising sound judgment when dealing with difficult guest situations
- Proven experience providing high level of guest service
- Previous experience with point-of-sale systems, computers, and calculators
- At least 21 years of age
- High school diploma or equivalent preferred
- Ability to effectively communicate in English, both written and verbal
- Obtain and maintain all work cards as required by the company
- Verify right to work in the United States
Job Duties
- Greet guests in an upbeat and positive manner
- Enthusiastically demonstrate knowledge of beer, spirits, wines, and menu items, including house specials, item descriptions, ingredients, and preparation techniques
- Use non-intrusive suggestive selling techniques to sell beverages and food items at the bar
- Take beverage and food orders according to service standards
- Serve and replenish drinks in a timely manner, offer refills or a new drink when the glass is approximately half full
- Input orders accurately into POS system using the Universal Seating guidelines
- Resolve guest complaints ensuring guest satisfaction and communicate situation to management
- Efficiently handle and count all cash and credit card transactions and account for all monies pertaining to bar banks
- Adhere to the proper par stock ordering procedures
- Know when and how to enforce the customer limit regulations
- Ensure proper age of guests through identification procedure set by Company
- Explain to guests how the players club card entitles them to special benefits including cash back, cash coupons, special promotions, and offerings
- Enroll and create new member accounts
- Review daily event calendar and be familiar with current activities/offerings and all Casino/Hotel current promotions etc
- Print cash and/or comp vouchers, reprint player cards, issue pin code numbers, enroll new players for new player incentives
- Issue jackpot payouts and cash-outs for gaming players
- Enter jackpot data information in the computer system accurately
- Check coolers to ensure proper operations, order and stock bar supplies, check the CO2 tanks and change beer keys (as applicable)
- Responsible for maintaining the cleanliness of the tavern and ensuring that the bar, dining room, and restrooms are neat and well stocked
- Accept payment for check from the guests, settle using approved method, and tender change or receipts back to guest, ensuring all required signatures are obtained
- Extend courteous departures as guests leave and invite them to return
- Maintain knowledge of tavern events and local activities in order to respond to guest inquiries
- Ensure all food and drink is served within health, safety, and sanitation guidelines
- Assist other team members, when needed, in instances of food running, side work, drink orders
- Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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