Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.25
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Flexible Schedule
Training
Pet-friendly environment
Job Description
BARK is a pioneering company dedicated to enhancing the lives of dogs and their owners through exceptional products and experiences. Founded in 2011 and known widely for BarkBox, BARK has successfully created countless joyful moments for dogs and their humans, delivering toys, treats, and unforgettable experiences that celebrate the unique bond between dogs and their people. Expanding beyond products, BARK is innovating in the luxury hospitality sector to provide dog-friendly services that embody their dogs-first philosophy. This expansion brings BARK's renowned care and playfulness into hotel environments, ensuring that both dogs and their owners can experience comfort, relaxation, and celebration... Show More
Job Requirements
- Minimum of two years of relevant experience in luxury hospitality, veterinary care, dog training, or dog daycare
- Deep understanding of dog behavior and comfort managing dogs in group settings
- Exceptional customer service skills with a proactive, empathetic approach
- Strong organizational skills and attention to detail
- Ability to lift up to 60 pounds and walk for extended periods
- Professional appearance and demeanor
- Availability to work flexible shifts including weekends and holidays
- Proficiency with Google Suite and Slack, or willingness to learn
Job Qualifications
- Deep understanding of dog behavior and comfort managing dogs in group and social settings
- Minimum of two years of experience in one or more of the following: luxury hospitality, veterinary care, dog training, or dog daycare
- Exceptional customer service mindset that is proactive, empathetic, and guest-focused
- Strong organizational skills and meticulous attention to detail
- Professional appearance and demeanor that reflect luxury service standards
- Ability to lift up to 60 pounds, walk for extended periods, and safely handle dogs of all sizes
- Proficiency with Google Suite and Slack (training provided)
Job Duties
- Serve as the primary expert for all on-property dog needs, from wellness checks and enrichment to special requests
- Manage safe, positive dog interactions in shared hotel spaces such as lounges, pet-friendly pools, and walking trails
- Offer gentle guidance and reassurance to guests traveling with multiple dogs or pups with unique needs
- Deliver best-in-class hospitality for guests and their dogs, grounded in warmth, intuition, and care
- Help personalize every stay, from custom dog beds and welcome amenities to remembering and recognizing birthdays, favorite snacks, or preferred walking routes
- Anticipate needs before they are voiced to ensure both dog parent and pup guests feel completely at ease
- Recognize and celebrate guest moments, such as surprising families with treats or a small celebration for a pup's birthday or milestone
- Partner with property teams, including front desk, housekeeping, food and beverage, and spa, to help integrate dog-friendly services seamlessly
- Maintain pristine standards in all dog-accessible areas, ensuring cleanliness and comfort meet luxury expectations
- Coordinate with local vendors such as groomers, vets, dog-friendly restaurants and transportation services
- Curate and lead daily or seasonal experiences that inspire dog connection and delight, including guided walks, Dog-Inclusive Tea Service, exclusive Dog-First Excursions, and indulgent Spa & Wellness treatments for pups
- Capture special moments for guests, contributing to BARK's storytelling and community engagement
- Communicate clearly and warmly with guests both in person and digitally, creating lasting relationships built on trust
- Handle any behavioral challenges, emergencies, or special requests with calm confidence and professionalism
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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