Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.75 - $16.75
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
401(k)
paid sick days
vacation
Paid holidays
Pet insurance
Tuition Reimbursement
Employee Discounts
Job Description
Located in the heart of Midtown Atlanta, Loews Atlanta Hotel stands as a premier destination known for its stunning views, elegant rooms, and an unbeatable location within walking distance to the city's top attractions. This modern Southern charmer offers guests an inviting blend of classic hospitality and contemporary comfort, making it a sought-after stay for travelers and locals alike. As part of Loews Hotels & Co., founded in 1960, the hotel benefits from a rich legacy of operating iconic hotels and resorts across the United States and Canada, emphasizing exceptional guest experiences and a commitment to diversity and belonging among... Show More
Job Requirements
- High School Diploma or equivalent
- Previous customer service and/or retail experience
- Barista experience preferred
- Ability to work a flexible schedule including weekends and holidays
- Strong attention to detail
- Basic computer and point-of-sale proficiency
- Excellent guest service and communication skills
Job Qualifications
- Previous customer service and/or retail experience
- Barista experience preferred
- Excellent guest service, communication, and interpersonal skills
- Basic computer and point-of-sale proficiency
- Strong attention to detail with the ability to multitask in a fast-paced environment
- Ability to work a flexible schedule, including weekends and holidays
- High School Diploma or equivalent
Job Duties
- Greet guests in a polite and professional manner in accordance with Loews Hotels standards
- Accurately take and fulfill guest orders while anticipating needs and responding promptly to requests
- Maintain current knowledge of all menu items including ingredients, preparation methods, presentation, and timing
- Provide excellent customer service while promoting, suggesting, and upselling food, beverage, and retail items
- Ensure all food and beverage items meet quality, presentation, and brand standards prior to service
- Prepare and assist with the presentation of beverages and food items as required
- Assist with side work duties and preparation tasks to support daily service flow
- Assist in the presentation, merchandising, and sale of retail items
- Unpack, stock, rotate, and maintain retail and perishable inventory according to established guidelines
- Assume accountability for assigned retail products and ensure displays remain clean and organized
- Accurately record guest orders and process transactions using the POS system
- Collect payment via cash, credit card, or room charge in accordance with cashiering procedures
- Complete end-of-shift revenue reporting and cash deposits, ensuring accuracy and compliance
- Maintain responsibility for assigned bank and follow all cash handling policies
- Maintain cleanliness and sanitary conditions in all service, retail, and public areas
- Notify leadership promptly of operational issues, guest concerns, or unusual matters
- Promote teamwork and maintain positive working relationships with peers and management
- Attend required meetings and training sessions
- remain current on hotel information and updates
- Follow all safety regulations, emergency procedures, and Loews Hotels policies and standards
- Comply with uniform, grooming, and professional appearance guidelines
- Demonstrate regular and reliable attendance
- Attend/complete all mandatory training sessions and meetings
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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