Job Overview
Employment Type
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $18.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Flexible Schedule
Job Description
Hotel David Whitney, located in Detroit, MI, is a renowned establishment in the hospitality industry known for its commitment to excellence and exceptional guest experiences. This historic hotel combines classic architecture with modern amenities, delivering a unique atmosphere where guests can enjoy a comfortable and memorable stay. Offering a blend of luxury and comfort, the hotel caters to both business and leisure travelers, providing meticulous service standards and a welcoming environment. Dedicated to upholding the highest levels of customer satisfaction, Hotel David Whitney emphasizes professionalism, cleanliness, and operational efficiency in all aspects of its services. Whether hosting corporate events, social... Show More
Job Requirements
- High school or equivalent education
- one year customer service experience
- safe server alcohol and food handlers certification
- ability to stand and exert well-paced mobility for up to four hours
- ability to lift up to 45 lbs
- ability to push and pull carts and equipment weighing up to 250 lbs
- good communication skills
- basic computer skills
- ability to handle cash transactions accurately
- must maintain a neat, clean, and well-groomed appearance according to company standards
Job Qualifications
- High school or equivalent education
- one to three years food service experience preferred
- one year customer service experience required
- safe server alcohol and food handlers certification required
- California RBS certification
- excellent customer relations skills
- good verbal and written communication skills
- detail oriented with outstanding organizational and communication skills
- basic computer skills
- basic computational ability
- ability to effectively deal with internal and external customers with patience, tact, and diplomacy
- knowledgeable about basic functions of Windows OS, MS Office, PMS, and POS
- self-driven and able to work independently
- strong issue resolution and proven analytical skills with strong attention to detail
- strong knowledge of drink preparation and applicable health standards
Job Duties
- Take customer orders
- describe menu items and suggest products to customers
- provide information about products and look for up-sell opportunities
- prepare and serve hot and cold drinks such as coffee, tea, artisan, and specialty beverages, along with pastries and cookies
- prepare all drinks and food items following the outlet and company standards
- educate and inform customers about the differences among coffee beans, coffee preparation and home brewing methods
- ensure equipment is clean and in working order and report any maintenance or repair needs
- maintain a safe and healthy work environment by following organization standards and sanitation regulations
- clean and sanitize work areas, utensils, and equipment
- clean tables, floors, and other service areas
- ensure that coffee supplies are always stocked (i.e., cup sleeves, straws, stirs, napkins, sugar, creamer, etc.)
- operate a cash register/POS system and receive payment from customers in cash or credit card, accurately count and provide change to customers as required, and follow all company's customer service and cash handling policies and procedures
- follow company’s operational policies and procedures, including those for safety and security, to ensure the safety of all staff during each shift
- maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team
- responsible for the proper handling of all food and equipment
- perform other duties assigned by managers and supervisors
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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