Job Overview
Employment Type
Part-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
flexible schedule
Training opportunities
Job Description
Madison Cafe is a reputable establishment dedicated to providing a premium cafe experience that combines high-quality beverages with exceptional customer service. As part of its commitment to excellence, Madison Cafe focuses on creating a warm and welcoming environment for members and guests alike. The cafe prides itself on offering a variety of specialty coffees and teas, prepared to perfection by knowledgeable staff who understand the nuances of different coffee and tea blends. The establishment operates under a set of defined standards and service guarantees, ensuring that every visit results in a memorable experience for patrons. The barista/cashier position at Madison... Show More
Job Requirements
- good knowledge of food and beverage preparation, service standards, guest relations and etiquette
- knowledge of appropriate service ware and menu items
- ability to read, write and speak the English language sufficient to understand menus, record orders, communicate with members and guests to explain and record orders
- ability to remember, recite and promote the variety of menu items
- ability to operate a point of sale system accurately
- prior hospitality experience, barista or cafe experience specifically preferred
- ability to obtain any club required certification or licenses
- must comply with club and cafe standards and procedures
- flexibility to work varying schedules
Job Qualifications
- any combination of education, training or experience that provides the required knowledge, skills, and abilities
- prior hospitality experience, barista or cafe experience specifically preferred
- ability to obtain any club required certification or licenses, including CPP 100% certified
- good knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- knowledge of appropriate service ware and menu items
- ability to read, write, and speak the English language sufficient to understand menus, record orders, communicate with members and guests
- ability to remember, recite and promote the variety of menu items
- ability to operate a point of sale system accurately
Job Duties
- understands and implements the Madison Cafe's statement of purpose and service guarantees
- understands and adheres to the club attendance policy
- reports to work area on time
- appropriately dressed and groomed and prepared to work
- completes thorough detailing of the cafe and all side duties before the shift begins
- learns daily and weekly specials offered on the menu
- greets guests within 30 seconds of their arrival with a smile and using the correct time of day greeting
- verbally receives and calls back customer orders
- delivers food and beverage orders following the Madison Cafe steps of service as a timing guide
- uses the members name a minimum of one time during the interaction
- conducts oneself as a gentleman or lady with members, guests, and co-workers
- properly times the service to conform to the guest’s needs
- serves members in a friendly and courteous manner
- has a clear understanding of the club rules and reports infractions to management in a professional manner
- completes accurate closing paperwork for the manager or supervisor on duty
- ensures that all customers are educated on products and services and answers customer questions
- maintains the highest quality, consistent product standards
- follows all DAC drink recipes and procedures, including blended and cold drinks
- develops an understanding of coffee and tea regions and the various differences in flavor and blends
- begins to educate themselves on the various types of coffee, tea products, blends, and roasts
- answers telephone in a courteous and friendly manner including greeting, directions to location, and receiving and filling customer orders
- performs additional sidework and tasks including restocking shelves, cleaning area, floor, windows, grinders, take out trash, distribution of shipment and requisitions
- reports all customer feedback, potential safety hazards, employee incidents, and any operational inconsistencies to manager
- performs all assigned sidework, including restocking, replenishing, and cleaning work areas as needed
- performs general cleaning tasks including spills and accidents to adhere to health standards and room specifications
- assists in the training of newly hired employees
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink - a hiring platform for restaurants and hotels.
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