Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.25 - $17.50
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee wellness programs
Job Description
Azul Hospitality is a reputable company operating within the hospitality industry, known for its commitment to providing outstanding guest experiences through quality service and well-maintained facilities. The company operates several hotels and hospitality venues that prioritize excellence in customer service, cleanliness, and staff professionalism. Azul Hospitality maintains high standards in all aspects of operations, from the presentation and preparation of food and beverages to maintaining safe and pleasant environments for guests and employees alike.
The role offered is that of a Food and Beverage Service Associate, a crucial position in delivering courteous and efficient service to all guests i... Show More
The role offered is that of a Food and Beverage Service Associate, a crucial position in delivering courteous and efficient service to all guests i... Show More
Job Requirements
- High school diploma or equivalent
- one year of customer service experience
- safe server alcohol & food handlers certification
- physical ability to stand and exert mobility for four hours, lift up to 45 lbs, push and pull carts weighing up to 250 lbs
- ability to work in extreme temperatures
- good verbal and written communication skills
- basic computer literacy
- ability to maintain professional grooming and appearance
- regular attendance and punctuality
- compliance with company rules and safety regulations
- ability to perform cleaning tasks such as bending, stooping, and stretching
- ability to handle cash and operate POS system accurately
Job Qualifications
- High school or equivalent education required
- one year customer service experience required
- one to three years food service experience preferred
- safe server alcohol & food handlers certification required
- good communication skills, both verbal and written
- excellent customer relations skills
- detail oriented with outstanding organizational and communication skills
- basic computer skills
- basic computational ability
- ability to effectively deal with internal and external customers with patience, tact and diplomacy and collect accurate information to resolve conflicts
- knowledgeable about basic function of Windows OS, MS Office, PMS, and POS
- self-driven and able to work independently
- exceptionally strong in issue resolution and proven analytical skills with strong attention to detail
- strong knowledge of drink preparation and applicable health standards
Job Duties
- Take customer orders
- describe menu items and suggest products to customers
- provide information about products and look for up-sell opportunities
- prepare and serve hot and cold drinks such as coffee, tea, artisan, and specialty beverages, along with pastries and cookies
- prepare all drinks and food items following the outlet and company standards
- educate and inform customers about the differences among coffee beans, coffee preparation and home brewing methods
- ensure equipment is clean and in working order
- report any maintenance or repair needs to the maintenance department
- maintain a safe and healthy work environment by following organization standards and sanitation regulations
- clean and sanitize work areas, utensils, and equipment
- clean tables, floors, and other service areas
- ensure that coffee supplies are always stocked (i.e., cup sleeves, straws, stirs, napkins, sugar, creamer, etc.)
- operate a cash register/POS system and receive payment from customers in cash or credit card, accurately count and provide change to customers as required, and follow all company’s customer service and cash handling policies and procedures
- follow company’s operational policies and procedures, including those for safety and security, to ensure the safety of all staff during each shift
- maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team
- responsible for the proper handling of all food and equipment
- all other duties assigned by managers and supervisors
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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