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barista, Retail (Merchandise) - Chicago Reserve Roastery
Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $19.00 - $21.57
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
basic life insurance
supplemental life insurance
short-term disability
long-term disability
Paid parental leave
family expansion reimbursement
Paid vacation
Sick Time
Holiday pay
401(k) retirement plan
Discounted company stock program
Starbucks equity program
emergency savings incentives
Financial well-being tools
100% upfront tuition coverage for a first-time bachelor's degree
student loan management resources
access to educational opportunities
backup care
DACA reimbursement
Job Description
Starbucks Coffee Company, founded with a mission to be a different kind of company, is well-known for its dedication to celebrating coffee culture, fostering community connections, and developing extraordinary leaders who embody service and integrity. As a global leader in the coffeehouse industry, Starbucks continuously innovates while maintaining its rich tradition of crafting exceptional coffee experiences. One of the unique pillars of Starbucks' portfolio is the Starbucks Reserve brand. This brand is dedicated to exploring the craft of coffee in a sophisticated setting that highlights quality, exclusivity, and community pride. The Starbucks Reserve Stores and Reserve Kitchens, along with flagship... Show More
Job Requirements
- Experience in the service, culinary, restaurant or entertainment industry
- Ability to bend, twist, squat, reach, crawl, push/pull, climb stairs, and stand without limitation and for long periods of time
- Reading, writing, and oral proficiency in the English language
- Available to work flexible hours, which could include early mornings, evenings, weekends, and holidays
- Ability to carry 35lb on a consistent basis
- Ability to memorize complex menus, ingredients, beverage and food builds
- Health code certification per jurisdictional requirements
Job Qualifications
- 1-2 years of specialty retail sales experience beneficial
- Facilitation and presentation skills beneficial
- Ability to carry and balance a tray beneficial
- Baking or Culinary Certification/Degree beneficial
- Pizza making experience, additional baking experience beneficial
- Basic culinary knife skills beneficial
- Ability to understand and carry out oral and written instructions and request clarification when needed
- High attention to detail with the ability to multitask and prioritize effectively
- Ability to work as part of a large and matrixed team
- Additional languages beneficial
- Ability to learn quickly
- Strong interpersonal skills
- Ability to build relationships quickly
- Ability to work in multiple positions within different store departments (Zones), performing many different tasks within the departments during each shift
Job Duties
- Act with integrity, honesty, and knowledge that promote the culture, values, and mission of Starbucks
- Provide a unique coffee and food-forward experience for every customer, including keeping up with production demand throughout the day
- Serve as a coffee and food expert, providing exceptional knowledge of food and beverage products and the ingredients used in those products
- Demonstrate impeccable composure and the ability to thrive in ambiguous situations
- Maintain a calm demeanor during periods of high volume or unusual events
- Provide quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards
- Follow health, safety, and sanitation guidelines and standards
- Contribute to a positive team environment
- Maintain regular and consistent attendance and punctuality
- Anticipate customer and store needs by constantly evaluating the environment and observing customer cues
- Deliver exceptional customer service to all customers
- Support the store events model and its execution
- Take responsibility for the full-service model in applicable locations
- Maintain knowledge of a wide variety of rotating food, beverage, whole bean, and retail items
- Engage customers and leverage selling skills through recommendations, suggested food, beverage, and coffee pairings, and equipment demonstrations
- Follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift
- Maintain a clean and organized workspace so that partners can locate resources and products as needed
- Operate in an environment with rapid innovation and minimal turnaround time from innovation to product and service delivery to the customer
- Support inventory management, receiving, and storage of deliveries
- Utilize production planning tools to ensure item availability
- Prepare, finish, and assemble beverage and food items using the necessary equipment
- Stock and maintain all display tables and cases, as well as all supplies and wares needed for service and sales
- Proof various doughs and laminates
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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