Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $17.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Retirement Plan
Paid Time Off
Pet insurance
401(k) Plan
Job Description
The Hotel at Avalon is a premier resort destination inspired by the mythical land of Avalon, renowned for offering guests an unparalleled experience of the "Good Life." This establishment is a part of HEI Hotels and Resorts, a respected hospitality company dedicated to delivering exceptional guest experiences and fostering a positive work environment for its associates. Located in a vibrant, resort-style setting, the hotel is a grand reimagining of traditional resort environments where timeless luxury meets modern comfort. With a commitment to quality service and community, The Hotel at Avalon stands out as a beacon of good taste and refinement... Show More
Job Requirements
- High school diploma or equivalent
- Prior customer service experience preferred
- Ability to work flexible hours, including weekends and holidays
- Must be able to stand for extended periods
- Must have legal authorization to work in the United States
- Ability to work in a fast-paced environment
- Excellent interpersonal skills
- Basic math skills
- Ability to handle cash accurately
- Strong attention to detail
- Willingness to comply with company policies and procedures
Job Qualifications
- Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges, and understand portion sizes as relating to pricing
- Ability to operate a keyboard and Point of Sale procedures
- Ability to effectively deal with and resolve conflict situations, such as inaccurate check total
- Ability to sit and/or stand and work continually in confined spaces with or without reasonable accommodation
- Effective verbal and written communication skills
- Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc
Job Duties
- Greet customers immediately with a friendly and sincere welcome
- Use a positive and clear speaking voice, listen to, and understand requests
- Prepare customers' orders as requested accurately and efficiently
- Ring guest check correctly
- Close the check to the proper method of payment (i.e., cash, credit card or house charge)
- Ensure guest satisfaction
- in the event of dissatisfaction, tactfully negotiate resolution
- Maintain the highest level of standards for all product preparation
- Clean or sanitize work areas, utensils, equipment, service stations or seating areas
- Comply with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management
- Balance house bank at the end of the shift
- Retrieve and return bank from vault to workstation and back to ensure accountability
- Comply with attendance rules and be available to work on a regular basis
- Perform any other job-related duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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