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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Training and Development
Equal opportunity employer
Job Description
Omni Richmond Hotel is ideally located in the heart of Richmond, Virginia, offering guests a unique and special destination experience. The hotel is renowned for its refined Southern hospitality, providing an elegant and relaxing environment for visitors. Nestled within the historic and vibrant Shockoe Slip district, guests enjoy proximity to timeless architecture, exceptional restaurants, lively nightlife, and the scenic James River. The hotel’s prime position places it at the center of Richmond’s financial and legislative districts, just blocks from the Virginia State Capitol.
Omni Richmond Hotel prides itself on offering associates a dynamic and exciting work environment. Employees benefit from ... Show More
Omni Richmond Hotel prides itself on offering associates a dynamic and exciting work environment. Employees benefit from ... Show More
Job Requirements
- High school diploma or equivalent
- minimum one year customer service experience
- ServSafe Food Handler certification
- ability to work weekends and holidays
- ability to lift up to 50 pounds without assistance
- ability to stand or walk for extended periods
- effective communication skills
- ability to operate MICROS system
- previous cash handling experience
- ability to work under pressure
Job Qualifications
- Minimum one year of customer service experience
- experience in food, beverage, or retail environment
- previous coffee house or hotel experience preferred
- previous cash handling and face-to-face customer service experience
- ability to accurately input data into MICROS point-of-sale system
- ability to handle stressful situations while maintaining calm and welcoming demeanor
- ability to work cohesively with co-workers
- ability to prioritize, organize, and respond to guest needs quickly
- ServSafe Food Handler certification
- availability to work varied shifts including weekends and holidays
- physical ability to lift up to 50 pounds and stand or walk for extended periods
Job Duties
- Communicate effectively with guests and associates
- listen to, understand, and clarify concerns raised by co-workers and guests
- remain professional in all situations
- work well in stressful, high-pressure environments
- adhere to proper uniform and grooming standards
- maintain and clean lobby public areas in coordination with housekeeping
- assist with monthly inventory
- maintain a clean workspace throughout the shift
- follow procedures for accepting credit cards and checks
- maintain a cash bank
- verify guest room numbers for room charges
- interact with other departments to ensure guest satisfaction
- adhere to proper food handling procedures
- operate equipment safely
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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