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Job Overview
Employment Type
Hourly
Work Schedule
On-call
Weekend Shifts
Night Shifts
Benefits
competitive salary
Training and Development
Complimentary accommodation
Uniform dry cleaning
Employee Meals
Job Description
Four Seasons Hotels and Resorts stands as a global leader in the luxury hospitality industry, renowned for delivering unparalleled service and extraordinary guest experiences. With a commitment to excellence that transcends borders, Four Seasons is powered by a dedicated team of individuals passionate about providing genuine hospitality combined with meticulous attention to detail. This collective of professionals strives to push boundaries and continuously elevate the guest experience by fostering a supportive and inclusive workplace culture. The company’s ethos centers around treating every team member and guest with respect and kindness, creating an environment where both employees and visitors feel valued... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience as a barista or in a related role
- Knowledge of specialty coffee and tea preparation methods
- Excellent customer service and communication skills
- Ability to handle cash and operate point-of-sale systems
- Flexibility to work varied shifts including nights, weekends and holidays
- Positive attitude and team-oriented mindset
Job Qualifications
- An outgoing personality and a can-do approach to an assigned task
- High level of understanding and knowledge of coffee, espresso and tea, including preparation methods
- Background in luxury resort and hotel considered an asset
Job Duties
- Prepare and serve a selection of drip and specialty coffees from the menu while ensuring proper pouring, mixing, and blending according to established recipes and established Four Seasons standards
- Confirm guest orders including any special needs or requests using the hotel's point-of-sales system
- check completed orders with the guest's original order
- Service and take orders from guests seated at the bar area offering interesting, and vivid descriptions of each item's taste and preparation methods
- maintain a working knowledge of coffee and specialty drinks
- Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests
- Clean coffee machine
- Properly and accurately close guest checks
- process cash and credit card payments
- properly settle voided checks or complimentary items with manager assistance
Job Criteria
Experience
No experience required
Job Location
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