Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.75 - $17.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Disability insurance
supplemental life insurance
flexible spending accounts
401(k) retirement plan
Paid Time Off
vacation
Holidays
hotel discounts
Job Description
InterContinental Hotel Kansas City at the Plaza is a distinguished luxury hotel located in the heart of Kansas City, known for its exceptional guest services, historic architecture, and prime location near premier shopping and entertainment venues. This iconic hotel offers guests an unforgettable experience through superior hospitality, elegant accommodations, and a welcoming atmosphere that reflects the culture and vibrancy of the local area. InterContinental is part of the global IHG hotel group, renowned for its commitment to quality and excellence in service worldwide. As a leader in the hospitality industry, the hotel prides itself on creating memorable stays through personalized... Show More
Job Requirements
- High school education or equivalent
- Related experience in hospitality preferred
- Ability to understand and comply with safety, sanitary and security procedures
- Capable of handling cash and credit transactions accurately
- Effective communication and interpersonal skills
- Ability to work flexible hours in a dynamic environment
- Legal eligibility to work in the jurisdiction
- Ability to handle multiple tasks efficiently under pressure
- Good organizational and time management skills
Job Qualifications
- High school education or related experience
- Familiarity with hospitality industry practices preferred
- Ability to provide friendly and professional guest service
- Knowledge of proper ordering, beverage preparation and food handling techniques
- Competent in processing guest checks and payments including cash handling, credit card transactions and room charges
- Strong attention to detail and organizational skills
- Effective listening and communication skills
- Ability to work efficiently in a fast-paced environment
- Ability to follow policies and procedures
- Consistent professional attitude and behavior
Job Duties
- Organize and maintain a clean service podium
- Ensure all tables are properly set before seating guests
- Ensure all menus are clean
- Maintain and use seating chart for rotation of stations
- Greet and seat guests properly and issue menus
- Answer phones properly and follow all reservation procedures
- Follow all cash handling, credit card transactions and room charge procedures for guest payments
- Maintain a consistent professional and positive attitude when communicating with guests, vendors and associates
- Report any incidents of guest dissatisfaction or other significant matters to manager or supervisor
- Comply with policies, procedures and practice safe work habits
- Greet guests and answer all questions about the menu
- Take accurate and prompt orders
- Prepare beverages promptly in accordance with prescribed procedures and brand standards
- Deliver beverages and food to guests in a timely manner
- Perform any other duties or tasks as requested by management
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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