Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $14.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Disability insurance
supplemental life insurance
flexible spending accounts
401(k) retirement plan
Paid Time Off
vacation
Holidays
hotel discounts
Job Description
The InterContinental Hotel Kansas City at the Plaza is an iconic luxury hotel located in one of the most prestigious areas of Kansas City. Known for blending timeless elegance with modern comforts, this hotel offers guests an exceptional experience with world-class amenities, exquisite dining options, and meticulous attention to service. As a part of the InterContinental Hotels Group, the property emphasizes high standards, guest satisfaction, and continuous improvement, making it a sought-after workplace for hospitality professionals. This renowned establishment caters to both leisure and business travelers, providing an inviting atmosphere enhanced by exceptional staff committed to quality and professionalism. The... Show More
Job Requirements
- High school education or related experience
- familiarity with hospitality industry practices preferred
- ability to understand and provide friendly guest service
- ability to understand and comply with proper ordering, beverage preparation and food handling techniques
- process guest checks and collect payments in compliance with cash handling, credit card transactions, room charge processing and accounting policies and procedures
- ability to timely compile facts/figures, identify and investigate issues and resolve basic matters
- ability to follow an appropriate course of action based on policies and procedures
- attention to details with good organizational and efficient time management skills
- consistent professional attitude and behavior with effective listening and communication skills
- ability to work in a fast-paced environment, sometimes under pressure, while remaining flexible and efficient
- ability to satisfy the legal requirements for employment within the jurisdiction
Job Qualifications
- High school education or related experience
- familiarity with hospitality industry practices preferred
- ability to understand and provide friendly guest service
- ability to understand and comply with proper ordering, beverage preparation and food handling techniques
- ability to timely compile facts/figures, identify and investigate issues and resolve basic matters
- ability to follow an appropriate course of action based on policies and procedures
- attention to details with good organizational and efficient time management skills
- consistent professional attitude and behavior with effective listening and communication skills
- ability to work in a fast-paced environment, sometimes under pressure, while remaining flexible and efficient
- ability to satisfy the legal requirements for employment within the jurisdiction
Job Duties
- Organize and maintain a clean service podium
- ensure all tables are properly set before seating guests
- ensure all menus are clean
- maintain and use seating chart for rotation of stations
- greet and seat guests properly and issue menus
- answer phones properly and follow all reservation procedures
- follow all cash handling, credit card transactions and room charge procedures for guest payments
- consistent professional and positive attitude and actions when communicating with guests, vendors and associates
- report any incidents of guest dissatisfaction or other matters of significance to manager or supervisor
- comply with policies and procedures
- practice safe work habits and comply with sanitary, safety, security and emergency procedures
- greet guests and answer all questions about the menu
- accurate and prompt order taking
- prompt preparation of beverages in accordance with prescribed procedures and brand standards
- timely delivery of beverages/food to guests
- any other duties/tasks as requested by management
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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