Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $18.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Competitive wages
Paid Time Off
hotel stay discounts
comprehensive training
growth opportunities
Mentoring
employee recognition programs
Job Description
The Omni Nashville Hotel is a distinguished luxury hotel located in the heart of downtown Nashville, Tennessee. It stands as an authentic expression of Nashville's vibrant music culture, seamlessly integrating the heritage and spirit of the city with modern hospitality. Situated across from the new Music City Center, this multi-story hotel shares its expansive space with the award-winning Country Music Hall of Fame and Museum, offering guests a truly unique experience that blends accommodation, entertainment, and culture all in one location. The hotel's design incorporates regional limestone, exposed steel, and natural materials, symbolizing the distinctive character and craftsmanship of Nashville.... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 1-year customer service experience in food/beverage and/or retail environment
- Weekend availability required
- Previous cash handling experience
- Ability to communicate clearly and effectively in English
- Ability to work in a fast-paced environment
- Ability to attend Bongo Java Barista Certification class
- Physical ability to lift up to 40 pounds
- Ability to stand for extended periods
- Ability to perform repetitive motions with hands and arms
Job Qualifications
- Weekend availability required
- Minimum 1-year customer service experience in food/beverage and/or retail environment
- Previous coffee house and/or hotel experience preferred
- Previous cash handling and face to face customer service experience required
- Ability to clearly and pleasantly communicate verbally and in writing in English with guests, management and co-workers
- Ability to accurately and efficiently input information into MICROS
- Ability to handle stressful situations while maintaining a calm and welcoming demeanor
- Ability to work cohesively with co-workers both within and outside of your department
- Ability to prioritize, organize and follow up on guest requests and needs in a fast-paced environment
- Baristas must attend and complete Bongo Java Barista Certification class
- Must become familiar with all Bongo Java products and methods including Coffee, Espresso, Specialty Drinks and Retail Items
- Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance
- Stand, walk or sit for an extended period or for an entire work shift
- Requires repetitive motion, with consistent use of hands and arms
Job Duties
- Prepare and serve food and beverage offerings within a coffee house setting
- Must be able to communicate effectively with guests and associates
- Must be effective at listening to, understanding, and clarifying concerns raised by co-workers and guests
- Must remain professional in all situations
- Must work well in stressful, high-pressure situations
- Understand and acknowledge proper uniform and grooming standards
- Ensure that the lobby public areas are maintained and cleaned in liaison with housekeeping department
- Assist with monthly inventory
- Maintain a clean workspace throughout entire shift
- Follow proper procedure for accepting credit cards and checks
- Maintain a cash bank
- Verify guest room numbers for room charges
- Interact with other departments to ensure guest needs are satisfied
- Adhere to proper food handling procedures
- Proper knowledge of equipment use and safety procedures
- Adhere to all policies regarding employee purchases and Bongo Java employee purchases
- Follow proper procedures for all newspaper logs, receipts and returns
- Ensure each beverage is consistently prepared and served by Bongo Java standards
- Proactively work to seek out ways to improve the Bongo Java experience for guests
OysterLink - a hiring platform for restaurants and hotels.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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