Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $23.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Tips
Flexible Schedule
Training opportunities
Employee Discounts
Paid Time Off
Job Description
FROTH Chicago is a vibrant and innovative café located in the heart of Chicago, known for its unique approach to coffee that blends the art of cocktail making with expertly crafted coffee beverages. This establishment has earned a reputation for creating a warm and inviting atmosphere where customers can enjoy expertly prepared drinks in a friendly and professional environment. As a company, FROTH Chicago values creativity, teamwork, and a passion for hospitality, making it an ideal place for individuals who love coffee and enjoy working with others to create memorable customer experiences. Their focus on quality and innovation is evident... Show More
Job Requirements
- Passion for hospitality and coffee
- 1+ years' experience as a barista or food service role
- Ability to maintain a BASSET certificate and Chicago food handlers license
- Must possess a positive attitude and the ability to smile under all circumstances
- High integrity with a great attendance record
- Strong attention to detail, especially when working under pressure
- Demonstrate strong oral and written communication skills
- Participate in training to comply with laws
- Ability to work a flexible schedule including evenings and weekends
- Neat, clean, professional appearance at all times
- Comply with expectations in the employee handbook
- Demonstrate ability to diffuse and respond to customer concerns
Job Qualifications
- Passion for hospitality and coffee
- 1+ years' experience as a barista or food service role
- Familiarity with coffee drinks and coffee variety
- Ability to maintain a BASSET certificate and Chicago food handlers license
- Positive attitude and the ability to smile under all circumstances
- High integrity with a great attendance record
- Strong attention to detail, especially when working under pressure
- Strong oral and written communication skills
- Ability to work a flexible schedule, including evenings and weekends
- Neat, clean, professional appearance at all times
- Demonstrated ability to diffuse and respond to customer concerns
Job Duties
- Act as the main point of contact for our customers, both through online orders and in person orders
- Provide exceptional customer service throughout every interaction
- Prepare hot and cold drinks according to the recipes as well as modifying based on customer needs
- Work in a way that maintains a clean and tidy work area while following all city and state health guidelines
- If needed, serve alcohol in a safe manner
- maintain a BASSET certification during your tenure
- Solve customer problems
- ask for help if needed
- work to provide a high level of service with each interaction
- Work in a fast-paced environment while staying calm and organized
- Collaborate with your teammates during each shift to provide an exceptional experience
- work closely with building/residential staff as needed
- Help create new café drinks using a cocktail approach: combining ingredients to create a new experience
- participate in the research & development process of our menu
- Communicate shift needs to the FROTH Slack channels before, during, and after your shift
- Complete assigned tasks as requested by Leadership Team including but not limited to side work and inventory
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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