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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.00 - $17.25
Work Schedule
Standard Hours
Day Shifts
Benefits
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
401k
complimentary shift meal
Employee benefit card offering discounted rates
Learning programs
educational assistance
Opportunity to develop your talent and grow
Corporate social responsibility activities
Job Description
Fairmont Austin is the largest luxury hotel property in Austin, featuring an impressive 1,048 guestrooms and suites alongside over 140,000 square feet of premier meeting and event space. Positioned in one of the fastest-growing markets in the United States, Fairmont Austin represents the pinnacle of innovative hospitality, blending sophisticated guest services with state-of-the-art facilities. It is part of Accor, a worldwide leader in the hotel industry known for fostering a culture where employees can be their authentic selves while pursuing meaningful careers. Accor emphasizes personal and professional growth, inspiring team members to continually expand their skills and seize limitless opportunities... Show More
Job Requirements
- Previous guest service experience preferred
- Previous point of sale system experience preferred
- Must have good cash handling skills
- Excellent communication and organizational skills
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Job Qualifications
- Previous guest service experience preferred
- Previous point of sale system experience preferred
- Must have good cash handling skills
- Excellent communication and organizational skills
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Job Duties
- Provide timely, personalized, friendly and efficient food and beverage service to our discerning guests
- Ensure that overall cleanliness and maintenance of our cafe exceeds expectations
- Contribute to the improvement of the operation by contributing ideas, making suggestions and actively participating in departmental communication meetings
- Actively participate in monthly departmental sales promotions
- Ensure that all beverage product meets Fairmont Hotels & Resort standards
- Ensure that cafe is well stocked and any '86 items are communicated to Manager on Duty
- Ensure that cafe area is clean and all equipment is functional
- Bring any concerns to the attention of the Manager (related to internal or external guests, food or service quality, operation of the room, physical surrounding or equipment)
- Be Health & Safety conscious and actively involved in maintaining a safe work environment
- Uphold the highest standard of internal and external customer service by demonstrating Fairmont Service Essentials at all times
- Complete side duties in timely manner
- Assist colleagues in daily tasks as required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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