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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
401(k)
Disability insurance
Employee assistance program
Health Insurance
Life insurance
Paid Time Off
room discounts
Employee Food and Beverage Discounts
Job Description
The Hilton Southlake Town Square is a distinguished hotel property under the Hilton brand, known for its exceptional guest service and superior cleanliness standards. Notably, it consistently ranks in the top 10 percent of Hilton properties in North America, a testament to its dedication to quality and guest satisfaction. This prestigious hotel offers 248 beautifully appointed guest rooms and over 28,000 square feet of flexible meeting space, positioned strategically overlooking the vibrant Southlake Town Square. These facilities make the Hilton Southlake Town Square an ideal destination not only for leisure travelers but also for business events and social gatherings, providing... Show More
Job Requirements
- Ability to transport up to 30 lbs through a crowded room on a continuous basis throughout the shift
- Lifting fifty (30) pounds maximum
- Constant standing and walking required
- Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling
- Maintain regular and consistent attendance and punctuality
- Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
Job Qualifications
- No previous experience required
- Maintain regular and consistent attendance and punctuality
- Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
- Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security
- Excellent communication and customer service skills
Job Duties
- Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team
- Anticipates customer and store needs by constantly evaluating environment and customers for cues
- Communicates information to manager so that the team can respond as necessary
- Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer
- Discovers and responds to customer needs
- Follows operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift
- Maintains a clean and organized workspace so that partners can locate resources and product as needed
- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards
- Follows health, safety, and sanitation guidelines for all products
- Maintains regular and punctual attendance
Job Qualifications
Experience
No experience required
Job Location
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