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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.25 - $16.50
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
competitive salary
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
401k with employer match
Paid PTO
Uniforms Provided
team member hotel discount program
Job Description
Ascent Hospitality is a renowned hospitality management company with an extensive portfolio of hotels and a robust pipeline of new properties and acquisitions. Despite its substantial growth and impressive portfolio, the company places a strong emphasis on people over numbers, making its team members and guests the core foundation of its success. Ascent Hospitality fosters a culture that delivers a memorable experience to everyone involved, from their valued employees to every guest who walks through their doors. The company is dedicated to creating an environment where teamwork, unified purpose, and exceptional service converge to build a thriving community within their... Show More
Job Requirements
- Ability to learn quickly
- strong interpersonal skills
- ability to work as part of a team
- ability to build relationships
- meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation
- engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication and requesting clarification when necessary
- prepare food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients
- available to perform many different tasks within the store during each shift
- must be able to understand, read, write and speak English above a basic level, to effectively communicate with team members and guests
- must maintain a neat and professional appearance upholding company appearance standards at all times
- must be able to apply commonsense understanding, in carrying out instructions
- must be able to comply in standardized situations with only occasional or no variation
- must be able to work without constant supervision
- must be able to work well as a part of a team
Job Qualifications
- Prior food and beverage experience preferred
- prior coffee/barista experience preferred
- ability to learn quickly
- strong interpersonal skills
- ability to work as part of a team
- ability to build relationships
- engage with and understand customers, including discovering and responding to customer needs through clear and pleasant communication
- prepare food and beverages to standard recipes or customized for customers
- able to understand, read, write and speak English above a basic level
- maintain a neat and professional appearance upholding company appearance standards at all times
- apply commonsense understanding in carrying out instructions
- able to comply in standardized situations with occasional or no variation
- able to work without constant supervision
- able to work well as part of a team
Job Duties
- Welcome and acknowledge all guests according to company standards, providing eye contact and a warm welcome as they enter the coffee shop area
- anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation
- act with integrity, honesty and knowledge that promote the culture, values and mission of the company
- maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard
- anticipate customer and store needs by constantly evaluating environment and customers for cues
- deliver legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer
- discover and respond to customer needs
- follow operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all Team Members during each shift
- maintain a clean and organized workspace so that Team Members can locate resources and product as needed
- provide quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards
- follow health, safety and sanitation guidelines for all products
- maintain regular and punctual attendance
- available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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