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Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Weekend Shifts
Job Description
The Biltmore Hotel is a prestigious and renowned establishment known for its luxury accommodations and exceptional hospitality services. As a prominent hotel in the industry, the Biltmore Hotel prides itself on delivering an outstanding guest experience by combining elegant ambiance, top-tier amenities, and professional service standards. With a rich history and a commitment to excellence, the hotel caters to a diverse clientele ranging from leisure travelers to business guests, ensuring comfort and satisfaction throughout every stay. The Biltmore Hotel continuously seeks passionate and dedicated individuals who share its values of integrity, service, and professionalism to join its dynamic team.
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Job Requirements
- High school diploma or GED
- Minimum one year restaurant experience
- Ability to speak, read, write and understand English
- Ability to compute accurate mathematical calculations
- Ability to provide legible communication and directions
- Ability to perform job functions with attention to detail, speed and accuracy
- Ability to prioritize and organize tasks
- Ability to think clearly and remain calm under pressure
- Ability to follow directions thoroughly
- Understanding of guest’s service needs
- Ability to work cohesively with co-workers
- Ability to work with minimal supervision
- Ability to maintain confidentiality
- Basic computer and typing skills
- Ability to work in dynamic and changing environment
- Ability to multitask
- Ability to move, lift, carry, push, pull objects up to 25 pounds
- Ability to stand, sit or walk for extended periods
- Ability to reach overhead and below knees
- Ability to use office equipment with finger dexterity
- Ability to communicate effectively verbally and visually
- Ability to adapt to moderate indoor temperatures
Job Qualifications
- High School Diploma or GED is required
- Experience
- Minimum one year restaurant experience required
- Speak, read, write and understand the English language
- Think clearly, remaining calm and resolving problems using good judgment
- Understand guest’s service needs
- Work cohesively with co-workers as part of a team
- Maintain confidentiality of guest information and pertinent resort data
- Use a computer keyboard and possess basic typing skills
- Possess moderate to advanced computer skills
- Work in a dynamic and constantly changing environment
- Adept to multitasking
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds
- Team Player
- Listens carefully and works well with others
- Has a positive influence on others in the team and clearly enjoys working with people
- Guest Focused
- Anticipates guests’ needs and is sensitive to people from all cultures
- Has a natural, warm smile and a friendly and passionate approach
- Demonstrates confident, helpful and genuine behavior with internal and external guests
- Delivers their Best
- Has energy and sense of urgency for his/her work
- Resourceful, makes things happen and looks for ways to work more efficiently
- Always looks their best and acts appropriately (e.g. approaching guests, body language, and eye contact)
- Composed
- Able to stay calm under pressure
- Demonstrates maturity and ability to cope with the unexpected
- Never lets personal feelings interfere with delivering the highest standards
- Trustworthy and responsible
- Excellent records of attendance and punctuality
- Is reliable and demonstrates the ability to work without supervision
- Demonstrates a high level of personal integrity, honesty and trust
- Uses his/her time effectively and efficiently
- values time, concentrates his/her efforts on the more important priorities
- gets more done in less time than others
- can attend to a broader range of activities
- Practices attentive and active listening
- has the patience to hear people out
- can accurately restate the opinions of others even when he/she disagrees
- N/A
- All employees must maintain a neat, clean and well-groomed appearance per Biltmore Hotel standards
Job Duties
- Provide guest with coffee and other coffee drinks, The Barista will sale items to guest just as pastries, yogurts, fruit cups, and smoothies
- This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP’S)
- Maintain positive guest relationships to ensure 100 % guest satisfaction
- Responsible for offering our guest the highest levels of service and product knowledge
- Maintain bar pars accurate at all times
- Provide the highest levels of professionalism and enthusiasm toward guests, and co-workers
- Make coffee, lattes, cappuccinos, and ice coffees ensure all drinks are consistent to the correct temperature
- Sale pastries, yogurts, smoothies, and fruit cups to our guest
- Stock the shop with coffee cups, lids, plastic cups, napkins, pastry bags, to go cutlery, coffee beans, espresso pods, jellies, honey, milk and cream
- Set up the coffee shop following all Biltmore standards
- Maintenance of the highest levels of sanitation and safety in the workplace
- Keep the bar and floors cleaned at all the time
- Generate checks using the point of sales system
- Collect of methods of payment, credit cards, room charge, member’s account and cash
- Break down coffee shop setup, clean milk containers, and put away all supplies used for coffees
- Restock any items that were utilized during the shift
- Complete paper work, tip report and cash drop
- Declaration of earned gratuities in accordance with current governmental requirements
- Compute accurate mathematical calculations
- Provide legible communication and directions
- Perform job functions with attention to detail, speed and accuracy
- Prioritize and organize
- Follow directions thoroughly
- Work with minimal supervision
- Stand, sit, or walk for an extended period of time or for an entire work shift
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping
- Use, carry, and operate all necessary office equipment using finger dexterity
- Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity
- Visually look at a computer for extended periods of time
- Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems
- Most work tasks are performed indoors
- Demonstrates co-operation within the team and with other departments
- Makes decisions in a timely manner
- Listening
- To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently
- Employees will be required to perform any other job-related duties assigned by their supervisor
- Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays
- The employee will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department/Division
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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