Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Exact $15.15
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Work Schedule

Standard Hours
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Benefits

401k
Paid training
employee discount
Employee Referral Program
Health Insurance
Dental Insurance
Vision Insurance

Job Description

Tailwind Concessions is a well-established company specializing in providing high-quality food and beverage services within airport environments. Known for its commitment to excellent customer service and a welcoming atmosphere, Tailwind caters primarily to travelers and airport staff, offering them a convenient and pleasant dining experience. The company prides itself on fostering a diverse and inclusive workplace, valuing veterans and military families among its prospective employees. As a reputable airport concessions operator, Tailwind ensures that its team members are well-trained, motivated, and supported to deliver outstanding service in a fast-paced and dynamic setting.

We are currently seeking a motivated and detail-oriented Barista to join the Tailwind team. This role is integral to crafting the Tailwind experience, where exceptional customer service and creating a warm, welcoming atmosphere are the daily priorities. As a Barista and Cashier, you will be responsible for accurately processing customer transactions while engaging guests with a friendly, positive attitude. Your work environment will be clean, organized, and efficient, contributing to the overall satisfaction of every customer. With a focus on customer loyalty, you will help craft delicious coffee, espresso drinks, and other beverages following Tailwind’s high standards.

In addition to beverage preparation, you will greet customers warmly, answer their questions, and resolve any issues they might have to ensure a seamless guest experience. Collaboration with team members is crucial to maintain smooth operations, and you will assist with inventory management and restocking supplies as needed. This position offers an opportunity to be part of a dedicated team in an exciting airport setting. Veterans and military families are especially encouraged to apply, reflecting Tailwind’s commitment to inclusivity and diversity.

Employment with Tailwind Concessions comes with several benefits, including paid training, employee discounts, and a referral program. Full-time employees also enjoy health, dental, and vision insurance plans. Furthermore, candidates must be able to pass TSA background checks to obtain airport badges, which is mandatory for access to the work environment. Reliable transportation and punctuality are essential requirements for this position, given the airport location and customer-facing duties. Join Tailwind to develop your skills in a supportive, customer-focused environment where your contributions are valued and your career growth supported.

Job Requirements

  • Must be able to pass a TSA background check to receive an airport badge
  • Must have reliable transportation and the ability to be punctual

Job Qualifications

  • Experience with point of sale systems
  • Previous experience in cash handling and customer service
  • Barista experience preferred

Job Duties

  • Greet customers warmly and take their orders with a smile
  • Process customer transactions accurately and efficiently using a cash register and point of sale system
  • Provide exceptional customer service by greeting customers, answering questions and resolving issues
  • Prepare and serve coffee, espresso drinks, and other beverages according to our standards
  • Maintain a clean and organized workspace
  • Assist with inventory management and restocking supplies
  • Provide information about menu items and make recommendations
  • Collaborate with team members to ensure a smooth operation

Job Criteria

Experience

Mid Level (3-7 years)


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