Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Paid holidays
Professional development programs
Job Description
The Biltmore Hotel is a renowned luxury hotel known for its exceptional standards in hospitality and guest services. As a prestigious establishment, the Biltmore prides itself on delivering an unmatched experience to its visitors by combining classic elegance with modern amenities. The hotel boasts various venues, including fine dining, coffee shops, event spaces, and leisure facilities, all designed to cater to the needs of a diverse clientele. Emphasizing quality, professionalism, and guest satisfaction, the Biltmore is a leader in the hospitality industry, embodying warmth, style, and superior service in every aspect.
Within this esteemed environment, the Barista position pl... Show More
Within this esteemed environment, the Barista position pl... Show More
Job Requirements
- High school diploma or GED is required
- Minimum one year restaurant experience required
- Must be able to speak, read, write and understand the English language
- Must be able to compute accurate mathematical calculations
- Must be able to provide legible communication and directions
- Must be able to perform job functions with attention to detail, speed and accuracy
- Must be able to prioritize and organize
- Must be able to think clearly, remain calm and resolve problems using good judgment
- Must be able to follow directions thoroughly
- Must understand guest's service needs
- Must be able to work cohesively with co-workers as part of a team
- Must be able to work with minimal supervision
- Must be able to maintain confidentiality of guest information and pertinent resort data
- Must be able to use a computer keyboard and possess basic typing skills
- Must possess moderate to advanced computer skills
- Must be able to work in a dynamic and constantly changing environment
- Must be adept to multitasking
- Must be able to move, lift, carry, push, pull and place objects weighing less than or equal to 25 pounds
- Must be able to stand, sit, or walk for an extended period of time or for an entire work shift
- Must be able to reach overhead and below knees, including bending, twisting, pulling, and stooping
- Must be able to use, carry and operate all necessary office equipment using finger dexterity
- Must be able to communicate with employees, managers, subordinates and guests through verbal communication, hearing ability and visual acuity
- Must be able to visually look at a computer for extended periods of time
- Must be able to adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems
Job Qualifications
- High school diploma or GED
- Minimum one year of restaurant experience
- Ability to speak, read, write and understand the English language
- Ability to compute accurate mathematical calculations
- Ability to provide legible communication and directions
- Attention to detail with speed and accuracy
- Ability to prioritize and organize
- Ability to think clearly, remain calm and resolve problems using good judgment
- Ability to follow directions thoroughly
- Understanding of guest service needs
- Ability to work cohesively as part of a team
- Ability to work with minimal supervision
- Ability to maintain confidentiality of guest information and resort data
- Basic typing skills and moderate to advanced computer skills
- Ability to work in a dynamic and constantly changing environment
- Adept at multitasking
Job Duties
- Maintain positive guest relationships to ensure 100% guest satisfaction
- Responsible for offering our guest the highest levels of service and product knowledge
- Maintain bar pars accurate at all times
- Provide the highest levels of professionalism and enthusiasm toward guests and co-workers
- Make coffee, lattes, cappuccinos, and iced coffees ensuring all drinks are consistent to the correct temperature
- Sale pastries, yogurts, smoothies, and fruit cups to our guests
- Stock the shop with coffee cups, lids, plastic cups, napkins, pastry bags, to-go cutlery, coffee beans, espresso pods, jellies, honey, milk, and cream
- Set up the coffee shop following all Biltmore standards
- Maintenance of the highest levels of sanitation and safety in the workplace
- Keep the bar and floors cleaned at all times
- Generate checks using the point of sales system
- Collect methods of payment including credit cards, room charges, member's accounts, and cash
- Break down coffee shop setup, clean milk containers, and put away all supplies used for coffees
- Restock any items that were utilized during the shift
- Complete paperwork, tip reports, and cash drops
- Declaration of earned gratuities in accordance with current governmental requirements
OysterLink focuses on restaurant and hospitality jobs.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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