Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $14.50
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Holiday pay
meal benefits
transportation benefits
401(k) retirement plan
Life insurance
Tuition Reimbursement
Employee assistance program
training and career growth opportunities
Referral program
Job Description
HMSHost at Cleveland Hopkins International Airport partners with Starbucks to bring world-class coffee and exceptional customer service to travelers passing through Concourse A, Gate A01. Located at 5300 Riverside Drive in Cleveland, OH, HMSHost is renowned for its dedication to creating memorable dining and retail experiences in airport environments. As a global leader in food and beverage service, HMSHost prides itself on its commitment to quality and its ability to foster great career opportunities for its team members through competitive benefits and a supportive workplace culture.
This role is an exciting opportunity for individuals passionate about customer service a... Show More
This role is an exciting opportunity for individuals passionate about customer service a... Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service experience preferred
- Ability to work flexible hours including weekends and holidays
- Ability to stand for extended periods
- Strong communication skills
- Ability to operate cash register and handle payments
- Must be at least 18 years old
Job Qualifications
- Strong social skills and love to meet new people
- Ability to stay calm and enjoy working in a fast and exciting environment
- Willingness to learn new things and able to pick up new skills quickly
- Ability to understand and follow verbal and written instructions, policies and rules
- Basic math skills to accurately count money and make change
- Ability to work well with others to help create a strong and cooperative team
Job Duties
- Greet all guests with a smile while taking food and drink orders, answering any questions, calling guests by name and thanking them for their order
- Provide and prepare quality beverages and food products consistently to all guests by adhering to recipe and presentation standards while also providing legendary service
- Stay calm during periods of high volume to keep the store operating properly and set a positive example for the team
- Operate a cash register and receive payment from guests, while following all brand and HMSHost customer service and cash handling policies and procedures
- Keep the store clean, stocked, organized and decorate customer display areas
- Act with integrity, honesty and knowledge to enhance the culture, values and mission of the brand and HMSHost while following operational policies and procedures, including those for safety and security
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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