Job Overview
Employment Type
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $20.50
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Holiday pay
meal benefits
transportation benefits
401(k) retirement plan with company match
Company paid life insurance
Tuition Reimbursement
Employee assistance program
training and career growth opportunities
Referral program
Job Description
HMSHost, a global leader in managing dining and retail services at travel venues, operates the Starbucks location at Boston Logan International Airport, Terminal B, Gate B11. HMSHost is well-regarded for creating exceptional guest experiences by providing high-quality food and beverage services in airports, highways, and other travel environments. Partnered with Starbucks, one of the world's most iconic coffee brands, this location combines world-class products with excellent customer service to meet the demands of diverse travelers daily. The environment is dynamic and fast-paced, ideal for individuals who thrive in energetic settings and enjoy engaging with a wide range of customers. Show More
Job Requirements
- High school diploma or equivalent preferred
- Previous customer service experience preferred
- Ability to stand for extended periods
- Ability to bend, twist and perform physical job functions
- Excellent verbal communication skills
- Ability to handle cash transactions accurately
- Ability to work in a fast-paced environment
- Willingness to learn and grow
- Availability to work flexible hours including weekends and holidays
Job Qualifications
- Ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner
- Ability to speak, read and comprehend instructions, short correspondence and policy documents
- Ability to converse comfortably with customers
- Ability to learn and maintain knowledge of Starbucks products and procedures
- Some cash handling and customer service experience preferred
- Ability to maintain composure under pressure
- Willingness to follow operational policies and procedures
Job Duties
- Greets customers and takes food order
- provides information about products and looks for opportunity to up-sell products
- prepares all drink orders to Starbucks and HMSHost standards
- operates a cash register and receives payment from customers in cash or credit card
- accurately counts and provides change to customers as required
- follows all HMSHost customer service and cash handling policies and procedures
- educates and informs customers about the differences among coffee beans
- cleans and stocks customer area
- follows HMSHost and Starbucks operational policies and procedures including those for safety and security
- maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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