Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Employee wellness programs
Job Description
Loews Hotels & Co is a renowned luxury hospitality brand known for its exceptional service and elegant properties across the United States and Canada. The company has established a strong reputation for delivering memorable guest experiences through its dedication to hospitality, service excellence, and community involvement. With a collection of distinguished hotels and resorts, Loews Hotels continues to set industry standards for quality, comfort, and service. Their newest addition, Loews Kansas City Hotel, marks a significant expansion into the vibrant heart of Kansas City, Missouri. This 24-story glass hotel boasts 800 spacious rooms and offers an impressive 60,000 square feet... Show More
Job Requirements
- High school diploma or equivalent
- Cash handling experience
- Customer service experience
- Basic computer skills
- Ability to work flexible schedule including weekends and holidays
Job Qualifications
- Excellent customer service skills
- Basic computer skills
- Ability to work flexible schedule including weekends and holidays
- High school diploma or equivalent
- Cash handling and customer service experience
Job Duties
- Records all aspects of guest order accurately and enters into computer
- Prepares and presents accurate and complete guest check
- Collects monies due or applies charges to credit card or guest account using POS terminal
- Completes end of shift revenue report and cash deposit
- Handles all transactions accurately and in accordance with established procedures
- Assumes responsibility for accuracy of bank and cash deposits and performs all cash handling activities in accordance with hotel cashiering policies
- Stocks and maintains supplies in all service areas
- Inspects and prepares all service ware prior to use
- Maintains current knowledge of all menu offerings including ingredients, preparation method, presentation, appearance and time required
- Greets guests in a polite professional manner according to Loews standards
- Suggestively sells menu items to guests to enhance the dining experience
- Inspects presentation of all food items to ensure a quality product is delivered as ordered
- Monitors guests at all times, anticipates needs, responds to requests, ensures satisfaction
- Clears soiled plates, service ware etc. from service areas and tables to dish wash area, sorts appropriately
- Carries trays of food to tables
- Assists in preparation of served items as required
- Maintains cleanliness and sanitary condition of all service and public areas
- Performs all side work duties as assigned
- Assists in the presentation and sale of retail items
- Ensures perishable stock is rotated
- Assumes accountability for retail products
- Provides excellent customer service at all times
- Promotes and applies teamwork skills at all times
- Notifies appropriate individual promptly and fully of problems and or unusual matters of significance
- Is polite, friendly, and helpful to guests, management and fellow employees
- Executes emergency procedures in accordance with Loews Hotels standards
- Complies with required safety regulations and procedures
- Attends appropriate hotel meetings and training sessions
- Maintains cleanliness and excellent condition of equipment and work area
- Complies with Loews Hotels standards, policies and rules
- Recycles whenever possible
- Remains current with Loews Hotels information and changes
- Complies with Loews Hotels uniform and grooming guidelines
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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