Job Overview

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Employment Type

Hourly
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Compensation

Type:
Hourly
Rate:
Range $10.00 - $17.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Paid Time Off
401(k) plan options
Health Insurance
Dental Insurance
Vision Insurance
Pet insurance
Life insurance
Accidental death and dismemberment coverage
Holiday pay
Employee assistance program
Professional development opportunities
free drinks

Job Description

Black Rock Coffee Bar is a prominent coffeehouse chain known for its deep commitment to quality, community, and customer experience. Rooted in principles of respect and care, Black Rock Coffee Bar strives to create not just beverages but relationships based on trust and compassion that grow alongside their neighborhoods. Each location actively engages with its community, giving back and raising the bar for responsibility and kindness, emphasizing care for the environment and those in need. This company culture fosters a supportive atmosphere where accountability and high standards are practiced by all team members, creating a unique blend of social responsibility... Show More

Job Requirements

  • High school diploma or equivalent
  • Previous customer service experience preferred
  • Ability to stand and walk for up to 8 hours
  • Ability to lift, carry, push, or pull up to 50 lbs
  • Availability to work weekends, holidays, and flexible shifts
  • Strong mental math skills
  • Ability to maintain clear vision and oral communication
  • Must pass background check
  • Must adhere to company policies and procedures

Job Qualifications

  • Strong communication and interpersonal skills
  • Ability to thrive in a fast-paced work environment
  • Excellent customer service skills with a friendly and outgoing personality
  • Ability to build positive relationships with customers and team members
  • Ability to work weekends, holidays, and varying shifts
  • Self-motivated and capable of independent work
  • Willingness to learn and grow professionally

Job Duties

  • Welcomes customers and team members warmly to create a positive environment
  • Abides by service speed without compromising beverage quality or customer service
  • Prepares and serves coffee, coffee-less beverages, and food items using retail equipment
  • Maintains clean and organized work and customer areas following health and safety guidelines
  • Handles accurate cash and credit transactions including daily deposits
  • Supports training and mentors new team members
  • Manages assigned daily, weekly, and monthly tasks
  • Resolves customer complaints professionally and promptly
  • Assists with inventory management and restocks supplies
  • Performs line busting during peak periods
  • Works independently with initiative and minimal supervision
  • Follows company policies and procedures diligently
  • Performs other duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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