Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $21.50
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Holiday pay
meal benefits
transportation benefits
401(k) retirement plan
Company paid life insurance
Tuition Reimbursement
Employee assistance program
Training opportunities
Referral Bonus
Job Description
HMSHost at Austin-Bergstrom International Airport partners with Starbucks to provide world-class coffee and hospitality services at the Main Terminal, Gate 14, located at 3600 Presidential Boulevard, Austin, TX. HMSHost is a global leader in creating enjoyable dining experiences for travelers, focusing on quality, speed, and customer engagement. The partnership with Starbucks ensures that customers have access to their favorite coffee beverages and snacks while traveling, with a commitment to exceptional service and product consistency. This establishment prides itself on creating a warm and welcoming atmosphere for guests from around the world, blending the convenience and familiarity of Starbucks with HMSHost's... Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service experience preferred but not required
- Ability to stand for extended periods and perform physical tasks
- Flexibility to work varied shifts including weekends and holidays
- Ability to communicate effectively in English
- Willingness to adhere to HMSHost policies and procedures including safety and security guidelines
Job Qualifications
- Strong social skills and ability to engage positively with guests
- Ability to stay calm and work efficiently in a fast-paced environment
- Eagerness to learn new skills quickly
- Ability to understand and follow verbal and written instructions, policies and rules
- Basic math skills to accurately count money and make change
- Ability to work well within a cooperative team environment
Job Duties
- Greet all guests with a smile while taking food and drink orders, answering any questions, calling guests by name and thanking them for their order
- Provide and prepare quality beverages and food products consistently to all guests by adhering to recipe and presentation standards while also providing legendary service
- Stay calm during periods of high volume to keep the store operating properly and set a positive example for the team
- Operate a cash register and receive payment from guests, while following all brand and HMSHost customer service and cash handling policies and procedures
- Keep the store clean, stocked, organized and decorate customer display areas
- Act with integrity, honesty and knowledge to enhance the culture, values and mission of the brand and HMSHost while following operational policies and procedures, including those for safety and security
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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