Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $17.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and development programs
Employee assistance program
Job Description
This opportunity is presented by a well-established hospitality company known for delivering exceptional guest experiences in a vibrant and dynamic setting. The company operates within the food and beverage sector, specializing in providing a high-quality Alatte experience that combines an extensive menu of expertly crafted beverages and appetizing food items. Known for its commitment to customer satisfaction and superior service standards, the company prides itself on creating a welcoming environment where guests can enjoy their time, whether they are visiting for casual dining, social gatherings, or special events. With a growing reputation for excellence in the hospitality industry, this establishment... Show More
Job Requirements
- Must be at least 21 years of age at the time of application
- previous full-time experience in a customer-facing role
- ability to obtain Alcohol Awareness Certification
- strong communication skills
- ability to work in a fast-paced environment
- customer service orientation
- ability to stand for extended periods
- basic math skills for cash handling
Job Qualifications
- Previous full-time experience in a position with regular direct public contact
- excellent customer service skills
- previous full-time bartending or hospitality industry experience preferred
- ability to prepare and serve a variety of beverages
- good communication and interpersonal skills
- basic cash handling and transaction processing skills
- knowledge of responsible alcohol service practices
Job Duties
- Greet guests and solicit beverage and/or food orders
- answer guests' questions about items and make choice suggestions or recommendations upon request
- provide quick, friendly and personal service by preparing and serving hot and cold beverages such as coffee, espresso drinks, blended coffees, teas, juices and others
- prepare cocktails and other drinks by mixing ingredients such as liquor, soda, water, sugar and/or bitters, according to recipes or guests' instructions
- ensure that all food items are properly prepared, promptly and appetizingly presented
- verify that guests ordering alcoholic beverages meet the minimum age requirements for service by asking for and verifying the possession of a valid picture identification
- lessen liability and potential problems by observing the demeanor of guests to determine intoxication levels and take appropriate remedial actions
- suggest appropriate products to guests by engaging them in conversations to discover wants and preferences
- encourage orders of food items and beverages by providing samples and demonstrations
- observe diners during meals to ensure satisfaction and respond to additional service requirements
- ensure guests are charged correctly by accurately processing monetary transactions
- make sure that goods are displayed and available by following procedures for product presentation, stocking, rotation and storage
- respond to guests' questions using the WE ROCK customer service model, providing information about casino gaming promotions and events to assist guests, advertise marketing campaigns and encourage participation
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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