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HEI Hotels and Resorts

Barista

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $14.00 - $16.00
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Work Schedule

Standard Hours
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) Plan
Pet insurance
Life and Disability Insurance

Job Description

Set on 62 acres of family fun, our resort ranks as one of the top five resorts in Orlando. Designed to be the ideal escape, guests enjoy the tranquility of Blue Harmony Spa and the relaxation of the surrounding area of Bonnet Creek. The resort experience includes a picturesque 10-acre lake surrounded by walking paths, five pools, two lazy rivers, miniature golf, shuttle transportation, and advance purchase Theme Park tickets. Our resort features 400 upscale rooms, multiple food and beverage outlets, extensive meeting spaces, and a full-service spa, making it an exceptional destination for families and travelers seeking both excitement... Show More

Job Requirements

  • High school diploma or equivalent
  • Previous customer service experience preferred
  • Ability to work flexible hours including weekends and holidays
  • Basic knowledge of cash handling and point of sale systems
  • Must be legally authorized to work in the United States
  • Ability to stand for extended periods
  • Strong interpersonal skills
  • Positive attitude and strong work ethic

Job Qualifications

  • Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges, and understand portion sizes as relating to pricing
  • Ability to operate a keyboard and point of sale procedures
  • Ability to effectively deal with and resolve conflict situations such as inaccurate check total
  • Ability to sit and/or stand and work continually in confined spaces with or without reasonable accommodation
  • Effective verbal and written communication skills
  • Ability to adapt communication style to suit different audiences such as effectively communicating with supervisors, coworkers, public etc

Job Duties

  • Greet customers immediately with a friendly and sincere welcome
  • Use a positive and clear speaking voice, listen to and understand requests
  • Prepare customers' orders as requested accurately and efficiently
  • Ring guest check correctly and close the check to the proper method of payment
  • Ensure guest satisfaction and tactfully negotiate resolution if dissatisfaction occurs
  • Maintain the highest level of standards for all product preparation
  • Clean or sanitize work areas, utensils, equipment, service stations or seating areas
  • Comply with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management
  • Balance house bank at the end of the shift
  • Comply with attendance rules and be available to work on a regular basis
  • Perform any other job-related duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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