Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $22.00
Work Schedule
Day Shifts
Benefits
hourly wage
Flexible Schedule
Training opportunities
supportive work environment
Career development opportunities
Employee Discounts
health and safety standards
Job Description
Residence Inn Los Angeles LAX is an extended-stay hotel located in Los Angeles, California, offering travelers a comfortable and convenient lodging experience with a focus on service excellence. Part of the globally recognized Marriott International family of brands, Residence Inn caters primarily to business travelers, families, and tourists seeking spacious suites equipped with full kitchens and amenities designed to foster a home-away-from-home atmosphere. The hotel emphasizes a welcoming environment combined with quality facilities, including free breakfast, well-appointed communal spaces, and proximity to Los Angeles International Airport (LAX), making it an ideal choice for both short and extended stays.
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Job Requirements
- High school diploma or equivalent
- one year customer service experience
- safe server alcohol and food handlers certification
- ability to lift up to 45 lbs
- ability to stand and exert mobility for up to four hours
- basic computer proficiency
- good communication skills
- ability to work independently
- ability to follow safety and sanitation regulations
- attention to detail
- ability to handle cash transactions accurately
- ability to maintain composure during high volume periods
- adherence to grooming and uniform standards
- regular attendance
Job Qualifications
- High school or equivalent education
- one year customer service experience
- one to three years food service experience preferred
- safe server alcohol and food handlers certification
- good verbal and written communication skills
- excellent customer relations skills
- detail oriented with outstanding organizational and communication skills
- basic computer skills
- basic computational ability
- ability to effectively deal with internal and external customers
- knowledgeable about basic functions of Windows OS, MS Office, PMS, and POS
- self-driven and able to work independently
- strong issue resolution and analytical skills with strong attention to detail
- strong knowledge of drink preparation and applicable health standards
Job Duties
- Take customer orders
- describe menu items and suggest products to customers
- provide information about products and look for "up-sell" opportunities
- prepare and serve hot and cold drinks such as coffee, tea, artisan, and specialty beverages, along with pastries and cookies
- prepare all drinks and food items following the outlet and company standards
- educate and inform customers about the differences among coffee beans, coffee preparation and home brewing methods
- ensure equipment is clean and in working order
- report any maintenance or repair needs to the maintenance department
- maintain a safe and healthy work environment by following organization standards and sanitation regulations
- clean and sanitize work areas, utensils, and equipment
- clean tables, floors, and other service areas
- ensure that coffee supplies are always stocked (i.e., cup sleeves, straws, stirs, napkins, sugar, creamer, etc.)
- operate a cash register/POS system and receive payment from customers in cash or credit card, accurately count and provide change to customers as required
- follow company’s customer service and cash handling policies and procedures
- follow company’s operational policies and procedures, including those for safety and security, to ensure the safety of all staff during each shift
- maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team
- responsible for the proper handling of all food and equipment
- assist with any guest inquiry
- report maintenance problems, safety hazards, accidents, or injuries
- perform other reasonable job duties as requested by direct and indirect supervisors
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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