Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $17.00
Benefits
Tips
Job Description
Gila River is a reputable casino and hospitality establishment committed to providing an exceptional guest experience in the vibrant casino industry. Known for its dedication to high standards and impeccable service, Gila River creates a dynamic work environment that values professionalism, courtesy, and a genuine passion for hospitality. The organization prides itself on adhering strictly to legal and regulatory requirements, particularly those related to the responsible service of alcoholic beverages, ensuring a safe and enjoyable experience for all patrons. Operating within this fast-paced and lively casino setting, employees are encouraged to embody the GILA WAY, a core set of principles... Show More
Job Requirements
- High school diploma or equivalent preferred
- experience working in a fast-paced, high volume bar, restaurant or nightclub preferred
- general wine, beer and spirituous liquor knowledge preferred
- must acquire and maintain a valid Gila River Environmental Health Food Handlers Card, Alcohol Awareness Certification, Blood-Borne Pathogens (BBP) and other required compliance trainings
- must possess excellent guest service skills
- strong telephone etiquette
- self-starter with ability to follow-up and complete tasks in timely manner with minimum supervision
- ability to establish and maintain effective working relationships
- strong interpersonal and communication skills
- ability to acquire in-depth knowledge of enterprise policies and governmental regulations within one year
Job Qualifications
- High School Diploma or equivalent preferred
- experience working in a fast-paced, high volume bar, restaurant or nightclub is preferred
- general wine, beer and spirituous liquor knowledge preferred
- must acquire and maintain a valid Gila River Environmental Health Food Handlers Card, Alcohol Awareness Certification, Blood-Borne Pathogens (BBP) and other required compliance trainings
- ability to perform the GILA WAY which is as follows: greet our guest, interact positively with our guest, listen actively to our guest, appreciate our guest
- must possess excellent guest service skills, strong telephone etiquette, and be a self-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision
- ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members
- strong interpersonal and communication skills, both written and oral
- this position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities
Job Duties
- Promotes and provides excellent guest service experiences to both internal and external guests
- answers menu questions posed by guests
- maintains knowledge of beverages and any food offerings or special menu items offered
- observes guests behavior and cues that could indicate obvious signs of intoxication
- provides attentive, friendly and professional service to internal and external guests while communicating in a positive, respectful manner
- may act in the capacity of a server assistant and ensures food items are picked up and served immediately upon availability from the kitchen
- ensures the quality and presentation meet or exceed the expectations of guests
- performs other special projects and duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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