Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Meal Allowances
Paid holidays
Job Description
The Biltmore Hotel is a distinguished luxury hotel known for its exceptional service, elegant ambiance, and commitment to providing an unparalleled guest experience. Nestled in a prime location, the hotel blends timeless sophistication with modern amenities, offering guests a comfortable and memorable stay. The establishment prides itself on delivering top-tier food and beverage services across its various dining and bar outlets, with a particular emphasis on hospitality, attention to detail, and maintaining the highest standards of service.
The Biltmore Bar is one of the hallmark areas within the hotel, famed for its curated selection of beverages, premium wines, and exquisi... Show More
The Biltmore Bar is one of the hallmark areas within the hotel, famed for its curated selection of beverages, premium wines, and exquisi... Show More
Job Requirements
- High school diploma
- minimum two years’ server experience preferred
- ability to speak, read, write and understand the English language
- ability to compute accurate mathematical calculations
- provide legible communication and directions
- perform job functions with attention to detail, speed and accuracy
- prioritize and organize
- think clearly, remaining calm and resolving problems using good judgment
- follow directions thoroughly
- understand guest’s service needs
- work cohesively with co-workers as part of a team
- work with minimal supervision
- maintain confidentiality of guest information and pertinent resort data
- use a computer keyboard and possess basic typing skills
- possess moderate to advanced computer skills
- work in a dynamic and constantly changing environment and adept to multitasking
- move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds
- stand, sit, or walk for an extended period of time or for an entire work shift
- reach overhead and below the knees, including bending, twisting, pulling, and stooping
- use, carry, and operate all necessary office equipment using finger dexterity
- communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity
- visually look at a computer for extended periods of time
- adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems, most work tasks are performed indoors
Job Qualifications
- High school diploma
- minimum two years’ server experience preferred
- ability to speak, read, write and understand English
- ability to compute accurate mathematical calculations
- effective communication and directions skills
- attention to detail, speed and accuracy
- prioritization and organizational skills
- clear thinking with calm problem resolution and good judgment
- ability to follow directions
- understanding of guest service needs
- teamwork skills
- ability to work with minimal supervision
- confidentiality regarding guest and resort data
- computer proficiency including basic typing and moderate to advanced computer skills
- adaptability to dynamic and multitasking environments
Job Duties
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
- maintain complete knowledge of correct maintenance and use of equipment and use equipment only as intended
- anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day
- maintain positive guest relations at all times
- resolve guest complaints, ensuring guest satisfaction
- monitor and maintain cleanliness, sanitation and organization of assigned work areas
- maintain complete knowledge of daily house count, VIPs in-house, scheduled group activities and locations within resort, all resort facilities and services, hours of operation of each outlet, all equipment and services available for guests at Biltmore Bar, bar seating charts, point of sale and timekeeping systems, all assigned opening tasks pertinent to the cocktail server position
- adhere to proper I.D procedures
- complete familiarity with liquor and wine selection, pricing and preparation
- complete familiarity with all menu item preparations and presentation
- perform daily reconciliation of sales and credit information
- declare earned gratuities in accordance with governmental requirements
- check supply and equipment levels and report shortages to supervisor
- immediately notify a manager in the event of a problem or perception of a problem
- assist co-workers as necessary
- remove trash and debris
- manage location and requisitioning of all necessary products and supplies
- complete all assigned closing tasks pertinent to the cocktail server position
- greet and acknowledge guests
- utilize first aid when required
- complete closing duties and paperwork
- return all equipment and supplies to proper areas
- clean designated equipment and sections
- restock items for next shift
- secure storage areas
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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