Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible scheduling
training programs

Job Description

The Santa Ana Star Casino is a premier entertainment destination located in the heart of New Mexico. Known for its vibrant casino floor, diverse dining options, and lively entertainment events, the casino offers guests a unique and memorable experience rooted in the rich culture and heritage of the Santa Ana Pueblo community. As part of a larger hospitality and entertainment complex, the casino strives to maintain the highest standards of customer service and operational excellence, attracting both local visitors and tourists. The company values its employees and fosters a collaborative work environment that emphasizes respect, growth, and community involvement.
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Job Requirements

  • Qualified Santa Ana Tribal members preferred
  • high school diploma or GED required
  • New Mexico liquor server's license required
  • Food Handlers card required within 90 days
  • minimum 1-2 years job-related experience
  • excellent guest service skills required
  • good interpersonal, verbal and communication skills
  • compliance with company dress code
  • availability to work flexible hours including early mornings, evenings, weekends, nights, and holidays
  • smartphone capable of company applications or willingness to participate in company smartphone program
  • ability to obtain and maintain Pueblo of Santa Ana Gaming and Regulatory Commission non-gaming license

Job Qualifications

  • High school diploma or GED
  • minimum of 1-2 years of job-related experience
  • excellent guest service skills
  • good interpersonal, verbal, and communication skills
  • professional appearance
  • New Mexico liquor server's license
  • Food Handlers card within 90 days of hire
  • ability to obtain and maintain Pueblo of Santa Ana Gaming and Regulatory Commission non-gaming license
  • bi-lingual and multi-cultural experience preferred

Job Duties

  • Train and supervise all new bar staff to ensure consistent and proper training
  • ensure all food and beverage products meet established specifications and standards
  • maintain proper service levels based on forecasted needs
  • enforce compliance with Casino Control Act, Commission regulations, and internal controls for alcoholic beverage service and storage
  • communicate variances from standards to Food and Beverage Manager
  • maintain a neat, clean, organized, safe, and comfortable work environment
  • schedule and facilitate breaks without interrupting guest service
  • ensure adequate staffing on the casino floor
  • manage inventory to maintain product availability
  • prepare verbal and written documentation as needed
  • assign staff to work areas and ensure effectiveness
  • provide prompt, courteous, and friendly service to build guest relationships
  • complete financial reports and log staff time and attendance
  • perform other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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