Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $26.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Retirement 401k
Travel Discounts
Paid Time Off
employee discount
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company renowned for its extensive portfolio, which encompasses over $15 billion in assets and more than 400 hotels across North America, Europe, the Caribbean, and Latin America. With over three decades of industry experience, Highgate stands as a beacon of innovation in the hospitality sector, delivering comprehensive expertise at every phase of the property lifecycle. This includes planning, development, recapitalization, and disposition. The company's commitment to excellence is evident through its diverse portfolio that features bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts. These properties are... Show More
Job Requirements
- High school diploma or equivalent
- Experience in bar supervision or related hospitality management role
- Strong leadership and interpersonal skills
- Knowledge of liquor laws and health regulations
- Ability to manage multiple tasks simultaneously
- Excellent problem-solving skills
- Effective communication abilities
- Physical ability to perform tasks involving medium exertion
- Flexibility to work various shifts including weekends and evenings
- Commitment to providing exceptional guest service
- Ability to maintain confidentiality
- Willingness to undergo training and development
Job Qualifications
- Effective verbal and written communication skills with employees and guests
- Attentive, friendly, courteous, and service-oriented approach
- Ability to listen, understand, and clarify concerns
- Capability to multitask and prioritize departmental functions
- Attend all required meetings and trainings
- Participate in manager-on-duty coverage
- Maintain regular attendance per company standards
- High personal grooming standards including wearing nametags
- Comply with company safety and operational regulations
- Proactive in identifying and solving problems
- Ability to handle complex information and maintain confidentiality
- Willingness to work long hours occasionally
- Ability to exert medium physical effort
Job Duties
- Be attentive, friendly, helpful, and courteous to guests, managers, and employees
- Oversee all daily beverage operations and outlets
- Supervise outlet personnel
- Respond promptly to guest complaints
- Collaborate with other food and beverage managers to address issues
- Keep supervisors informed of operational problems
- Coordinate and monitor loss prevention efforts
- Prepare and submit required reports timely
- Monitor service quality in beverage outlets
- Ensure compliance with liquor laws and health regulations
- Enforce standard operating procedures (SOPs) in all outlets
- Maintain requisition procedures
- Be visible on the floor and assist staff during busy times
- Organize and lead department meetings
- Conduct staff performance reviews
- Train employees on SOPs and technical tasks
- Adhere to core liquor, beer, and wine lists
- Plan and implement beverage menus
- Participate in departmental and hotel training programs
- Interview and hire front-of-house food and beverage staff
- Complete tip reporting
- Ensure overall guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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