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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
401(k)
paid sick days
vacation
Paid holidays
Pet insurance
Tuition Reimbursement
Job Description
Loews Hotels & Co is a distinguished hospitality company with a rich history dating back to 1960. Known for operating iconic hotels and resorts across the United States, Loews Hotels & Co is committed to crafting exceptional guest experiences through its diverse and welcoming teams. The company prides itself on fostering growth and belonging for its employees, supporting their career development in a variety of roles ranging from guest services to corporate support services such as finance, culinary arts, and information technology. Loews Hotels & Co is dedicated to creating an inclusive team member environment where individuals can thrive regardless... Show More
Job Requirements
- Previous experience in a food and beverage setting
- knowledge of alcoholic beverages
- strong guest communication skills
- ability to multitask in a fast-paced environment
- physical ability to lift up to 50 pounds
- availability to work weekends and holidays
- high school diploma or equivalent preferred
Job Qualifications
- Previous experience in a food and beverage setting is required
- knowledge of alcoholic beverages and service techniques highly preferred
- Strong understanding of menu offerings, service etiquette, and guest engagement to deliver exceptional dining experiences
- Excellent guest service skills with a focus on creating personalized and memorable interactions
- Basic proficiency with computer systems for order entry and processing
- Physical ability to stand, stoop, bend, and lift up to 50 pounds repeatedly throughout the shift
- Ability to multitask and work efficiently in a fast-paced environment
- Ability to work flexible schedule to include weekends and holidays
- High School Diploma or equivalent preferred
Job Duties
- Greet guests warmly, present menus, and offer personalized food and drink recommendations
- Take accurate orders, noting special requests or dietary needs, and relay them to the kitchen or bar
- Serve food and beverages promptly, ensuring quality and presentation meet standards
- Check on guests during their visit to ensure satisfaction and address any needs
- Refill drinks and anticipate guest requirements for a seamless experience
- Maintain knowledge of the menu, including specials, pairings, and preparation methods
- Answer guest inquiries about food, beverages, and cocktails with confidence
- Process guest payments accurately and efficiently, handling cash and card transactions
- Collaborate with bartenders, kitchen staff, and team to ensure smooth operations
- Set up and break down the bar and dining areas, restocking and organizing supplies
- Keep tables, seating areas, and menus clean and tidy throughout service
- Respond to guest feedback or concerns professionally to ensure a positive experience
- Assist in resetting the dining area for the next service to maintain a welcoming environment
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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