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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Job Description
Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This premier resort is situated on 87 acres of the Hollywood Seminole Reservation and has evolved into a world-renowned entertainment, gaming, and hospitality destination. Following a $1.5 billion expansion completed in 2019, the resort now features 1,271 upscale guestrooms distributed across three towers including the first-ever Guitar Hotel, the Oasis Tower, and the Hard Rock Hotel.
The resort offers a wide range of luxury amenities including a scenic "Bora Bora" style lagoon with private caban... Show More
The resort offers a wide range of luxury amenities including a scenic "Bora Bora" style lagoon with private caban... Show More
Job Requirements
- Degree in hospitality, business or related field
- Minimum of two years experience as a high end restaurant and bar manager or equivalent
- Knowledge of principles and practices within the food and beverage/hospitality profession
- Experience supervising professional hospitality teams
- Ability to stand, walk, use hands, reach, talk, hear, taste and smell frequently
- Ability to lift and/or move up to 50 pounds
- Effective communication skills in English
- Ability to work in a fast-paced, crowded, and noisy casino environment
- Compliance with gaming licensure and background checks including credit, criminal, and drug screening
Job Qualifications
- Degree in Hospitality, Business or related field required and a minimum of two (2) year experience as a high end Restaurant & Bar Manager or the equivalent combination of education and experience
- Knowledge of the principles and practices within the Food & Beverage/Hospitality profession required
- Must have experience in supervising professional hospitality teams
- The employee must frequently lift and/or move up to 50 pounds
- Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus
- As part of Seminole Gaming's employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended
- Credit Check
- Criminal Background Check
- Drug Screen
- While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments)
Job Duties
- Under the direction of the General Manager, the incumbent is responsible for the operation of the bar, ensuring the utmost level of guest service & team member performance, and development of innovative service enhancements
- Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures
- Ensures that all set-up duties are completed on time
- Assists in the training and evaluating of restaurant personnel and enforces food and beverage policies and procedures
- Ensures sanitation compliance throughout restaurant
- Promotes positive customer relations
- handles customer complaints
- Clearly demonstrate to guests and team members a commitment to service excellence through the effective implementation and delivery of the 5F's Standards at all times
- Foster a winning, solution-oriented work environment, motivating and engaging
- team members to continuously deliver the best possible service to our guests.
- Inspect and ensure that all facilities and equipment are in excellent working condition and meet all regulatory requirements
- Provide for ongoing inspections and taste tests to insure consistency and outstanding quality in both food and service
- Ensure activities comply with relevant statutory and regulatory requirements, legal demands and professional and ethical standards
- Comply with all internal policies and procedures
- Develop department members' knowledge and skills through education, training, coaching, corrective counseling, etc
- Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations
- Conduct personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company's Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication
- Perform other duties as assigned
- While performing the duties of this job, the employee is frequently required to stand
- walk
- use hands to finger, handle, or feel
- reach with hands and arms, talk or hear
- and taste or smell
- The Casino environment is hectic, fast-paced and often crowded and noisy
- May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public
- Must be able to communicate effectively with guests in English, specific to position duties and responsibilities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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