
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
Employee Discounts
Professional Development
Retirement Plan
Job Description
Rosewood Hotel Group is a renowned luxury hospitality company known for its exceptional service, elegant properties, and commitment to providing unique and memorable guest experiences. With an emphasis on personalized service and a dedication to quality, Rosewood Hotel Group has established itself as a leader in the luxury hotel industry. The Dallas, TX location continues this tradition by offering an upscale environment that combines sophistication with comfort to ensure every guest feels valued and indulged. The company culture promotes innovation, professional growth, and a collaborative work environment, making it a desirable place for hospitality professionals who want to grow their... Show More
Job Requirements
- Diploma or some college or an equivalent combination of education and work related experience
- must have current and valid food handlers card and TIPS certification
- minimum one year as a bar manager
- minimum two years experience as assistant bar manager or head lead bartender
- experience in upscale or award winning bar establishment
- hotel operational exposure preferred
- experience with a luxury or ultra luxury property or brand preferred
Job Qualifications
- Diploma or some college or an equivalent combination of education and work related experience
- must have current and valid food handlers card and TIPS certification
- minimum one year as a bar manager
- minimum two years experience as assistant bar manager or head lead bartender
- experience in upscale or award winning bar establishment
- hotel operational exposure preferred
- experience with a luxury or ultra luxury property or brand preferred
Job Duties
- Maintain complete knowledge of and comply with all departmental policies service procedures and standards
- provide exceptional service and ensure guest satisfaction with dining experiences
- manage a team of food and beverage professionals ensuring brand standards and required sequence of service components are executed with precision
- maintain complete knowledge of classic cocktails the characteristics and description of every wine and champagne by the glass and major wines by the bottle on the wine list all liquor beers and non-alcoholic selections available in the bar all menu items preparation method time ingredients source of ingredients sauces portion sizes garnishes presentation and prices designated glassware and garnishes for drinks
- maintain complete knowledge and strictly abide by state liquor regulations particularly those prohibiting service to minors intoxicated persons and drunk driving
- check storage areas for proper supplies organization and cleanliness instruct designated personnel to rectify any cleanliness organization deficiencies
- establish par levels for supplies and equipment complete requisitions to replenish shortages or additional items needed for the anticipated business
- works closely with the Executive Assistant Manager Food and Beverage and Assistant Director of Food and Beverage to create inspire and conceptualize exceptional beverage and guest experiences
- periodically check with the Front Desk to review updates on house count and arrivals
- review sales for previous day resolve discrepancies with accounting track revenue against budget
- manage and direct all F B associates within the department
- interview hire and successfully onboard all new associates
- conduct 30 60 and 90 day reviews as well as end of year performance appraisals for all associates
- provide feedback to staff on their performance handle disciplinary problems and counsel employees according to hotel standards
- conduct a daily pre shift meeting with staff and review all information pertinent to the days business
- attend daily and weekly division and hotel meetings and cascade information to the team where appropriate
- act as Manager on Duty at all times when on shift
- inspect grooming and attire of staff rectify any deficiencies
- be able to confidently analyse and participate in weekly labor meetings
- coordinate proper breaks for staff
- constantly monitor staff performance in all phases of service and job functions ensuring that all procedures are carried out to departmental standards rectify any deficiencies with respective personnel
- assign work and side duties to staff in accordance with departmental procedures communicate additions or changes to the assignments as they arise throughout the shift identify situations which compromise the departments standards and delegate these tasks
- monitor the preparation of station assignments ensuring compliance to departmental standards
- inspect plan and ensure that all materials and equipment are in complete readiness for service rectify deficiencies with respective personnel
- inspect table set ups check for cleanliness neatness and agreement to departmental standards rectify deficiencies with respective personnel
- inspect all aspects of the bar environment ensuring compliance with standards of cleanliness and order direct respective personnel to rectify deficiencies
- check the pick up station and side stations ensuring agreement to standards of cleanliness supply of stock and organization
- anticipate heavy business times and organize procedures to handle extended waiting lines
- manage guest relations and ensure guest satisfaction
- anticipate guests needs respond promptly and acknowledge all guests however busy and whatever time of day always promote positive guest relations
- be familiar with all hotel services features and local attractions activities to respond accurately to any guest inquiry
- monitor and handle guest complaints by following the procedures and ensuring guest satisfaction
- monitor and maintain cleanliness and working condition of departmental equipment supplies and work areas
- assist bar staff with their job functions to ensure optimum service to guests
- manage and approve void checks in accordance with accounting procedures
- assist servers with expediting problem payments ensure all cashiering procedures are processed in compliance with accounting standards
- run system closing reports and ensure that all servers checks are closed before they sign out
- ensure all closing duties for staff are completed before staff sign out
- conduct formal training program on the required job functions with criterion expected and department orientation with new hires conduct ongoing training with existing staff
- foster and promote a cooperative working climate maximizing productivity and employee morale
- prepare and submit daily weekly payroll and tip distribution records
- complete work orders for maintenance repairs and submit to Engineering contact Engineering directly for urgent repairs
- document pertinent information in department logbook
- complete all paperwork and closing duties in accordance with departmental standards
- contribute proactively to the outlets financial success by having in depth knowledge of financials ability to analyse profit and loss statements to help drive top line revenue and control costs
- be able to lead the planning and execution of capex projects as outlines by Assistant Director of Food and Beverage
- contribute proactively to the marketing and programming of the outlets by creating marketing plans calendar of programming initiatives and holiday offerings
- exhibit a friendly helpful and courteous manner when dealing with guests and fellow employees
- liaise with suppliers to arrange best pricing and unique products
- all other duties as required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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