Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $70,000.00 - $75,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
Employee Discounts
Professional Development
Flexible Schedule
Job Description
DoubleTree by Hilton Hotel Carson is a distinguished full-service hotel located in Carson, California, known for providing exceptional hospitality and high-quality accommodations to business travelers and tourists alike. As a part of the renowned Hilton brand, DoubleTree by Hilton Hotel Carson emphasizes exceptional guest experiences, superior service, and comfortable living spaces coupled with a variety of amenities such as state-of-the-art conference facilities, a restaurant, bar/lounge, pool area, and in-room dining services. The hotel prides itself on creating an inviting atmosphere with a commitment to quality, innovation, and guest satisfaction, which makes it a sought-after destination for both leisure and business... Show More
Job Requirements
- Bachelor's degree or equivalent experience
- Two to four years of related experience and/or training
- Ability to read and interpret business periodicals and technical procedures
- Ability to write reports and business correspondence
- Ability to present information effectively in public settings
- Proficiency with internet software and order processing systems
- Knowledge of spreadsheet, word processing software, and POS systems
- California Food Handlers Certificate
- California Responsible Beverage Service Certificate
Job Qualifications
- Bachelor's degree (B.A.) from four-year college or university
- or two to four years of related experience and/or training
- or equivalent combination of education and experience
- Ability to read, analyze, and interpret general business periodicals, professional journals and technical procedures
- Ability to write reports, business correspondence, and procedures
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public pertaining to job
- Knowledge of internet software
- Order processing systems
- Spreadsheet software
- Word processing software
- POS system knowledge
- California Food Handlers Certificate required
- California Responsible Beverage Service Certificate required
Job Duties
- Satisfying guest needs and exceeding their expectations by projecting a positive restaurant and hotel image through appearance, appropriate verbal communication, and taking responsibility of guest needs
- Decision-making in line with service standards throughout each service period to ensure the best guest experience possible
- Maintain control of beverage costs, inventory of all Food and Beverage product, durable and non-durable items
- Communicate pertinent information to the Food and Beverage Managers and staff at multiple locations
- Responsible for checking outlets to be ready for service including dining rooms are ready for guests, as well as engaging with guests during service
- Knowledge of all menu items and sequence of service
- Ensure that communication with the culinary and sales department is cohesive and timely
- Ensure service standards in the outlets are followed and conduct necessary training
- Ensure that the flow of the guest experience in the hotel is consistent and timely
- Address guest or staff complaints/questions in a professional manner
- Direct the training of all Food and Beverage staff on all aspects of the operations
- Inspire, coach, train, and develop the Food and Beverage team and staff
- Communicate with all staff to ensure that they have adequate help and the tools that are required to do their job
- Responsible for refining operating standards and practices as needed based on business conditions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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