Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $70,000.00 - $75,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
potential for bonuses
Job Description
DoubleTree by Hilton Hotel Carson is a renowned hospitality establishment located in Carson, California. Part of the globally recognized Hilton brand, DoubleTree by Hilton Hotel Carson offers guests a blend of comfort, convenience, and exceptional service. This hotel caters to both business and leisure travelers and features a range of amenities, including comfortable guest rooms, meeting spaces, and multiple Food and Beverage outlets such as a restaurant, bar/lounge, poolside service, and in-room dining. As part of Hilton’s commitment to quality and guest satisfaction, DoubleTree by Hilton Hotel Carson seeks to uphold excellent standards across all departments while promoting a welcoming... Show More
Job Requirements
- Bachelor's degree or equivalent combination of education and experience
- two to four years related experience and/or training
- California Food Handlers Certificate required
- California Responsible Beverage Service Certificate required
- ability to read, analyze, and interpret general business periodicals, professional journals, and technical procedures
- ability to write reports, business correspondence, and procedures
- knowledge of Internet software
- order processing systems
- spreadsheet software
- word processing software
- and POS system knowledge
- physical ability to stand, walk, talk, taste, smell, sit, use hands to finger, handle, or feel
- reach with hands and arms
- climb or balance
- stoop, kneel, crouch, or crawl
- occasionally lift and/or move up to 50 pounds
- close vision, color vision, peripheral vision, and depth perception
- ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
- ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Job Qualifications
- Bachelor's degree or equivalent combination of education and experience
- two to four years related experience and/or training in Food and Beverage management
- strong leadership and team development skills
- knowledge of food and beverage operations including inventory control and cost management
- excellent communication and interpersonal skills
- ability to manage multiple tasks and work in a fast-paced environment
- proficiency in POS systems and Microsoft Office
- California Food Handlers Certificate
- California Responsible Beverage Service Certificate
- ability to maintain sanitation and cleanliness standards
- ability to handle customer complaints professionally
Job Duties
- Satisfying guest needs and exceeding their expectations by projecting a positive restaurant and hotel image through appearance, appropriate verbal communication, and taking responsibility of guest needs
- decision-making in line with service standards throughout each service period to ensure the best guest experience possible
- maintain control of beverage costs, inventory of all F&B product, durable and non-durable items
- communicate pertinent information to the Food and Beverage Managers and staff at multiple locations
- responsible for checking outlets to be ready for service including dining rooms are ready for guests, as well as engaging with guests during service
- knowledge of all menu items and sequence of service
- ensure that communication with the culinary and sales department is cohesive and timely
- ensure service standards in the outlets are followed and conduct necessary training
- ensure that the flow of the guest experience in the hotel is consistent and timely
- address guest or staff complaints/questions in a professional manner
- direct the training of all F&B staff on all aspects of the operations
- inspire, coach, train, and develop the F&B team and staff
- communicate with all staff to ensure that they have adequate help and the tools that are required to do their job
- responsible for refining operating standards and practices as needed based on business conditions
- direct focus on service, customer satisfaction, and profitability
- maintain the quality and consistency of the guest experience
- focus on creative cost control and revenue generating solutions
- ensure that sanitation and cleanliness standards are excellent being compliant with local, state, and federal regulations
- establish and maintain policies and procedures for the Food and Beverage Department
- work in tandem with Sales and the Culinary team to drive the experience in all outlets, to drive the sale and growth of this business segment and stays on top of restaurant trends
- changes and applies food & beverage selections to Simphony
- creates and manages development of new business through dinners and special events
- provides ongoing wine and liquor training
- schedules staff tastings
- other duties may be assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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