Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $80,000.00 - $100,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) retirement plan
Paid Time Off
learning and development programmes
Wellness programmes
Job Description
Mandarin Oriental, New York is a premier luxury hotel located in the heart of Manhattan, renowned for its exceptional hospitality and stunning blend of modern design infused with stylish oriental flair. The hotel features 244 elegant guestrooms and suites, offering breathtaking views of Manhattan and Central Park, coupled with world-class amenities including the MO Lounge, a 14,500 square-foot Five-Star spa, a state-of-the-art fitness center with a 75-foot lap pool, and premium meeting and event spaces such as a 6,000 square-foot pillar-less ballroom with panoramic views. As a distinguished member of the Mandarin Oriental Hotel Group, it upholds a strong reputation... Show More
Job Requirements
- Minimum of 3 years experience in similar position preferably in luxury environment
- Reading, writing and oral proficiency in the English language
- Willingness to work a flexible schedule including holidays
- Ability to be flexible with job demands and open-minded
- Ability to operate all equipment necessary to run the Bar
- Ability to operate with grace under pressure
- Ability to move or handle equipment weighing up to 50 pounds
- Ability to work varied hours and days as business dictates
- Ability to stand for up to 8-10 hours per day
- In-depth knowledge of wine and beverages
- Ability to relate to all levels of guests and management
- Ability to handle multiple tasks at one time
- Excellent communication and organization skills
- Ability to handle guest requests in detailed manner
- Excellent attention to detail and extensive service knowledge
Job Qualifications
- Minimum of 3 years experience in similar position preferably in luxury environment
- Strong knowledge of wine and beverages
- Excellent communication and organizational skills
- Ability to handle multiple tasks simultaneously
- Ability to consistently delight and satisfy guests
- Excellent attention to detail and extensive service knowledge
- Proficiency in English reading, writing, and speaking
Job Duties
- Support company philosophy and culture to ensure guest satisfaction
- Maintain and update beverage offerings at the Bar and Lounge
- Provide leadership and support for bartenders and servers
- Train, evaluate, and schedule bartenders and servers
- Perform administrative duties including scheduling, payroll, inventory, and ordering
- Supervise maintenance and cleanliness of the Bar
- Manage proper staffing and supplies levels
- Conduct constant training and development of colleagues
- Chair monthly departmental meetings
- Conduct daily pre-shift communications
- Ensure Bar service standards
- Visit guest tables to ensure satisfaction
- Manage, coach, and counsel colleagues including disciplinary actions
- Liaise with guest relations and front office to communicate group information
- Coordinate all aspects of service including food and beverage requirements, event timing, special guest attention, table setup, special requests, billing instructions, and décor requirements
- Report suspicious activities and unsafe conditions
- Follow laws and guidelines for beverage service
- Provide emergency safety instructions
- Maintain knowledge of Reservation System and POS
- Ensure accuracy and presentation of menus
- Assist with check reconciliation
- Develop budgets, pace reports, monthly forecasts
- Monitor departmental payroll and approve personnel actions
- Attend food and beverage meetings
- Update menus and revise departmental standards and procedures as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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