Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $16.50
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
meal discounts
flexible scheduling
Job Description
The position is offered by a hospitality company that operates within the hotel and resort industry, specializing in providing exceptional food and beverage services to enhance the guest experience. This company is committed to delivering outstanding customer service, maintaining high standards of cleanliness and safety, and maximizing financial profitability through efficient service and attention to detail. Renowned for its vibrant atmosphere and premium offerings, the establishment attracts a diverse clientele seeking both leisure and high-quality dining experiences. Employees are valued for their contribution to creating a welcoming environment, and the company supports their growth with ongoing training and adherence to... Show More
Job Requirements
- At least 21 years of age
- One year cocktail or food service experience, preferably in a hotel or resort environment
- Valid Food Handlers Card or ability to obtain one within 30 days of employment
- Completion of TIPS alcohol awareness certification upon employment
- Strong knowledge of wine, beer, liquors, and other beverages
- Ability to use POS systems accurately
- Excellent communication and interpersonal skills
- Ability to work varying schedules including holidays, weekends, and alternate shifts
- Ability to stand and walk for long periods
- Capacity to lift up to 50 pounds occasionally
- Knowledge of health, safety and sanitation guidelines
- Professional appearance and demeanor
Job Qualifications
- One year cocktail or food service experience, preferably in a hotel/resort environment
- Possess a basic knowledge of food and beverage preparation, hotel service standards, guest relations and etiquette
- Must have a strong knowledge of wine, beer, liquors, waters and drinks served
- Requires ability to serve needs of guests through verbal face-to-face interactions
- Contacts sometimes contain confidential/sensitive information so requires ability to use discretion
- Must demonstrate positive attitude and professional demeanor
- Requires strong communication and interpersonal skills and commitment to a high level of guest satisfaction
- Completes required training as scheduled
- Requires ability to perform basic math skills such as addition, subtraction, multiplication and division
- Requires ability to learn and use POS computer systems used at the hotel
- Strong attention to detail
- Must be able to remain organized and handle multiple tasks
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Must be able to speak, read, write and understand English to understand instructions, safety rules, and communicate with guests
- Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel
- Work schedules will include working on holidays, weekends and alternate shifts
- Must be at least 21 years of age to serve alcoholic beverages
- Must complete TIPS (Training for Intervention Procedures) alcohol awareness certification as scheduled upon employment
- Must have a valid current Food Handlers Card or willingness and ability to obtain one within 30 days of employment
- Must know all applicable health standards
- Knowledge of federal, state and local laws, ordinances and regulations and company policy regarding serving alcohol to minors and intoxicated patrons
- Must maintain a clean appearance and professional demeanor
Job Duties
- Helps guests select beverages by offering cocktails and aperitifs, describing wine, beers and spirits served and making recommendations
- Provides bar food menu and answers food preparation questions
- Serves alcoholic and non-alcoholic beverages to guests in a timely manner based on service expectations
- Upsells food and beverage items to maximize profitability
- Collects and inputs orders into POS system in accurate and timely basis
- Handles cash, charge, room and credit card transactions accurately and in accordance with company policies and procedures
- Maintains and balances bank to include cash handling and closing out
- Maintains the cleanliness of the assigned service/bar area by disposing of all waste, clearing tables, and wiping down bar/service areas and tables
- Follows all standard food handling, sanitation, TIPS and health department guidelines
- Reports potential safety issues to manager whenever observed and takes immediate action to resolve in emergency situations
- Completes pre, running, and post shift side-work requirements
- Ensures minors and intoxicated persons are not served alcoholic beverages
- Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior
- Provides guests a high level dining experience, while maintaining a professional distance and staying alert to their needs
- Notifies management of unsafe conditions, needed maintenance of any equipment and any accidents
- Resolves guest complaints within scope of authority
- otherwise refers the matter to management
- Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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