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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $25.00 - $34.62
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
bonus eligible
Professional Development
Job Description
Sheraton New Orleans Hotel, a prominent part of Marriott International, is located at 500 Canal St, New Orleans, Louisiana. Marriott International is renowned globally for its commitment to providing exceptional hospitality experiences, fostering a rich and welcoming environment for its guests and employees alike. Sheraton itself is recognized as a leading hotel that has been serving as a gathering place for travelers and locals since 1937, emphasizing a sense of community and thoughtful service. Marriott International values diversity and inclusion, ensuring that all employees are welcomed and given access to opportunities regardless of background, disability, veteran status, or other protected... Show More
Job Requirements
- High school diploma or GED
- Minimum two years experience in event management, food and beverage, or related field
- Ability to manage departmental inventories and employee attendance
- Skilled in enforcing sanitation and safety standards
- Proficient in scheduling and staff supervision
- Strong leadership and communication skills
- Capability to interact with guests and resolve problems
- Willingness to participate in ongoing training and meetings
- Ability to adhere to company policies and procedures
Job Qualifications
- High school diploma or GED
- Two years of experience in event management, food and beverage, or related professional area
- Knowledge of banquet operations and inventory management
- Ability to lead and motivate service teams
- Strong customer service and communication skills
- Familiarity with safety and sanitation standards
- Basic understanding of food and wine pairings
- Ability to handle guest feedback and resolve complaints effectively
Job Duties
- Assists in managing departmental inventories and assets including par levels and maintenance of equipment
- Maintains attendance log for banquet employees
- Maintains and enforces established sanitation levels
- Adheres to and reinforces all standards, policies, and procedures
- Ensures employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores
- Orders supplies for the department such as china, glass, silver, buffet presentations, props, and other service equipment needs
- Uses banquet beverage use records to guide banquet beverage supervisor in controlling liquor costs and managing beverage inventory
- Understands the impact of banquet operations on event success and manages activities to maximize customer satisfaction
- Assists in scheduling banquet service staff to forecast and service standards while maximizing profits
- Attends and participates in all pertinent meetings
- Leads shifts and actively participates in servicing events
- Applies and broadens knowledge of food and wine pairings and overall event presentation
- Sets a positive example for guest relations
- Interacts with guests to obtain feedback on product quality and service levels
- Responds to and handles guest problems and complaints
- Empowers employees to provide excellent customer service
- Strives to improve service performance
- Supports departmental orientation and new hire training
- Ensures employees understand expectations and parameters
- Observes service behaviors and provides feedback to employees
- Reviews comment cards and guest satisfaction results with staff
- Communicates and executes emergency procedures and trains staff in safety protocols
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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