Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $22.00 - $26.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Career development programs
Job Description
Hotels and Resorts of Halekulani is a prestigious hospitality group known for its unwavering commitment to excellence and cultural heritage. With over 100 years of experience welcoming visitors to the iconic Waikiki Beach, Halekulani has established itself as a leader in providing gracious hospitality, impeccable service, and unparalleled cuisine. The company prides itself on celebrating its legacy by upholding the "art of service" philosophy, ensuring that every guest experience is memorable and filled with aloha spirit. Halekulani and Halepuna Waikiki employees embody these core values in their daily work, maintaining a standard of excellence that reflects the rich cultural history... Show More
Job Requirements
- High school diploma or equivalent vocational training certificate
- Any combination of education and experience providing necessary knowledge, skills, and abilities to meet minimum qualifications
- Liquor Commission Card
- Ability to anticipate guest needs and respond promptly
- Knowledge of hotel services and features
- Highly organized
- Detail-oriented
- Ability to multi-task
- Knowledge of banquet function setups and tables
- Ability to exert physical effort to lift, move or carry a minimum of 75 lbs
- Ability to move heavy equipment such as Baby Grand piano, lecterns, banquet tents
- Ability to climb stairs and ladders
- Strong vision and ability to adjust focus
- Ability to stand, walk, use hands, talk, and hear
- Willing to work in indoor air-conditioned and outdoor non-air-conditioned environments
- Ability to work in variable temperature, weather, noise, and exposure to fumes, dust, chemicals, and odors
Job Qualifications
- High school diploma or equivalent vocational training certificate
- Any combination of education and experience providing necessary knowledge, skills, and abilities to perform essential functions
- Ability to anticipate guest needs and respond promptly
- Familiarity with all hotel services and features to respond to guest inquiries accurately
- Highly organized, detail-oriented, and able to multitask
- Knowledge of various banquet function setups and banquet table inventories including classroom, rounds, ovals, dance floors, and tent setups
Job Duties
- Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards
- Maintain complete knowledge of correct maintenance and use of equipment and use equipment only as intended
- Anticipate guests' needs, respond promptly and acknowledge all guests regardless of time or busyness
- Maintain positive guest relations at all times
- Resolve guest complaints ensuring guest satisfaction
- Monitor and maintain cleanliness, sanitation, and organization of assigned work areas
- Follow through with all directives and tasks assigned by supervisors and Catering Sales Staff
- Know the location of all banquet facilities, function rooms, storage, and kitchen areas
- Be knowledgeable in measurements of all banquet function rooms, tables, chairs, lecterns, pianos, tents, and function signboards
- Responsible for upkeep and maintenance of all equipment
- Know inventory and location of supplies, materials, and equipment to retrieve items efficiently for functions
- Read, understand, and execute function room setups based on Banquet Event Orders
- Be familiar with various meal period sets and meeting setups including buffets, bars, beverage stations, cooking stations, carving stations, classroom, theater, and chevron seating
- Ability to set up gazebos and white chairs for wedding ceremonies
- Perform all other duties as assigned or required
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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