Banquet Supervisor - Bartender

Columbus, GA, USA|

Job Overview

Compensation

Hourly

Range $10.00 - $14.25

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Training opportunities

Uniform allowance

Retirement Plan

Job Description

Callaway Gardens is a renowned resort and garden destination known for its commitment to providing exceptional guest experiences combined with a beautiful natural setting. As a premier hospitality establishment, Callaway Gardens offers a wide range of services including accommodations, dining, event hosting, and outdoor recreational activities. The organization prides itself on delivering high-quality service, maintaining beautiful grounds, and fostering a welcoming atmosphere for guests and team members alike. Callaway Gardens is more than just a resort; it is a place where visitors can relax, learn, and enjoy nature's beauty, making it a top choice for tourists and event planners.

The role being offered at Callaway Gardens is designed for an individual dedicated to maintaining high service standards while engaging positively with both guests and team members. This position emphasizes interaction with guests in a service-oriented and friendly manner, reflecting the core values of the resort. Team members in this role are expected to maintain professional appearance and conduct, support banquet and event functions, and uphold operational standards in compliance with Callaway Gardens' policies. This job involves various responsibilities from managing customer interactions and coordinating event functions to assisting in training and supervising team members. The successful candidate will play a key role in ensuring guest satisfaction through effective communication, problem solving, and team collaboration. This is a pivotal position within the hospitality team, contributing directly to the overall guest experience and the smooth operation of events and services. The ability to adapt to variable scheduling needs and to maintain composure under pressure is essential. Overall, the role offers the opportunity to be part of a well-respected resort in a dynamic and supportive environment where excellent customer service and teamwork are paramount.

Job Requirements

High school diploma or equivalent
at least 3 years of related experience and or training
valid driver’s license
ability to work long hours when required
neat appearance
ability to walk and reach with hands and arms
ability to lift and or move up to 30 pounds regularly
ability to stand for long hours
ability to evaluate and select among alternatives quickly and accurately
ability to work well in high-pressure situations while maintaining composure
ability to listen and resolve guest issues satisfactorily
ability to identify and prevent potential guest issues
ability to assimilate and adjust complex information
ability to listen to and clarify concerns of team members and guests
ability to work with financial information and perform basic math
effective communication skills
problem-handling skills including anticipation and resolution

Job Qualifications

High school diploma or equivalent combination of education and experience
at least 3 years related experience and or training
experience in hotel or related field helpful
valid driver's license

Job Duties

Interact with all guests and all team members at all times in a friendly service-oriented manner
maintain regular attendance in compliance with Callaway standards as required by scheduling that varies with business needs
maintain high standards of personal appearance and grooming including wearing a nametag when working
comply at all times with Callaway standards and regulations to encourage safe and efficient operations
maintain a friendly and warm demeanor with team members and guests
suggest and maintain updates of operational standards including server appearance, attendance, service training, and product knowledge
assist sales and event management in coordinating banquet functions
assist with conference set up and stewarding for banquet functions
interview, hire, plan, assign, direct, schedule, appraise, reward, counsel, and discipline team members
manage difficult or emotional customer situations and respond promptly to service requests
know and enforce all department policies and procedures fairly and consistently
strive for 100 percent guest satisfaction
fill in wherever needed during banquet functions to maintain flow
conduct pre-shift meetings to train and coordinate shifts
perform other duties assigned by supervisor or management
attend all required meetings and training sessions