Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $43,100.00 - $66,500.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
University-paid life insurance
retirement plans
Tuition Assistance
Leadership development
Advanced training
Job Description
The University of Iowa is a renowned public research university located in Iowa City, known for its commitment to educational excellence and student success. Within its vibrant academic community, the Division of Student Life plays a pivotal role in creating enriching experiences that support and enhance students' learning beyond the classroom. This division comprises 15 departments, including Recreation Services and the Office of Leadership, Service and Civic Engagement, all dedicated to fostering a supportive and engaging campus environment. The University of Iowa prides itself on its inclusive and collaborative culture, aiming to provide life-changing experiences while maintaining high standards of... Show More
Job Requirements
- Bachelor's degree or equivalent combination of education and related hospitality experience
- 1-3 years work experience in banquets, catering, and/or fine dining restaurant leadership
- 1-3 years administrative experience including supervision of staff and inventory control
- Knowledge of event management processes and activities
- Excellent written and verbal communication skills
- Proven customer service ability
- Proficiency in Microsoft Office applications
- Commitment to Division of Student Life values
- Ability to adapt to changing work environments
- Ability to obtain and maintain ServSafe and IPACT certifications
- Valid US driver’s license and compliance with UI Fleet Safety program
Job Qualifications
- Bachelor's degree or equivalent combination of education and related hospitality experience
- Work experience (typically 1-3 years) in banquets, catering, and/or fine dining restaurant leadership
- Administrative experience (typically 1-3 years) including supervision of staff and inventory control
- Working knowledge of event management processes and activities
- Ability to plan, organize, and execute events and coordinate resources before, during, and after an event
- Excellent written and verbal communication skills
- Ability to effectively transmit, receive, and accurately interpret ideas, information and needs
- Proven ability to provide excellent customer service and meet or exceed customer service needs
- Proficiency in Microsoft Office applications including Word, Excel, and Outlook
- Commitment to the values of the Division of Student Life, including fostering a welcoming and respectful environment
- Ability to adjust and develop in response to new or changing assignments, processes, people, or priorities
- Ability to obtain and maintain ServSafe and IPACT certifications
- Valid US driver’s license and compliance with UI Fleet Safety program
Job Duties
- Serve as liaison between University Catering and other departments or individuals to ensure all service requirements and expectations are met
- Ensure service is timely, professional, and courteous
- Determine staffing, assignments and schedules, while meeting and maintaining University Catering labor costs
- Coordinate event requirements with kitchen, service staff, catering sales staff, and operations staff
- Anticipate guest needs and monitor the guest experience, resolving issues in a professional and discreet manner
- Ensure guest satisfaction with food and service
- Provide direction, assignments, feedback, coaching and counseling to ensure outcomes are achieved
- perform HR functions including hiring, training, and performance reviews
- Develop and maintain effective working relationships with all catering clients, maintaining a visible presence at events and functions
- Maintain operations by preparing policies and standard operating procedures
- implement productivity, quality, and service standards
- Coordinate and conduct staff training to ensure consistent service quality and professional development
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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