Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $39,300.00 - $60,800.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Flexible Schedule
Job Description
Crowne Plaza Lansing is a renowned hotel that offers exceptional accommodations and event services to its guests. Known for its commitment to quality and customer satisfaction, Crowne Plaza Lansing operates within the hospitality industry with a focus on delivering superior guest experiences through its hotel amenities, dining options, and event hosting capabilities. The establishment prides itself on a professional and welcoming atmosphere, catering to both business and leisure travelers. Its banquet and event services are especially noted for their meticulous attention to detail and customer-centric approach. As a full-service hotel, Crowne Plaza Lansing provides a dynamic work environment that values... Show More
Job Requirements
- High school or equivalent education preferred
- Minimum two years of food service or event experience required
- Must be minimum legal age to serve alcohol as per local laws
- Ability to work flexible schedules including nights, weekends, and holidays
- Attendance at all scheduled training sessions and meetings required
- Compliance with Crowne Plaza Lansing rules and regulations
- Ability to follow safety protocols and report incidents promptly
- Physical ability to lift up to 50 pounds regularly and maneuver equipment up to 250 pounds occasionally
- Ability to work indoors in varying temperature conditions
- Must be able to exert mobility for up to 8 hours in limited spaces
Job Qualifications
- A high school diploma or equivalent is preferred
- Minimum of two years of prior food service or event experience
- Knowledge of table service standards and appropriate table settings
- Ability to comply with local laws regarding food handling and alcohol service
- Strong communication and problem-solving skills
- Ability to work flexible schedules including nights, weekends, and holidays
- Experience in training and developing staff
- Knowledge of sanitation and safety regulations
- Ability to conduct performance evaluations
- Familiarity with billing procedures and company credit policies
Job Duties
- Supervise and guide banquet associates to execute Banquet Event Orders
- Provide verbal and written documentation to associates as needed
- Write and present 90-day and yearly evaluations to associates
- Train and develop banquet staff
- Create and distribute Captain reports
- Perform billing duties as needed and maintain company credit policies
- Help with AV questions as necessary
- Deliver superior service and maximize customer satisfaction
- Respond to guest requests as needed
- Resolve guest problems and offer recovery
- Maintain communication with all departments to ensure customer service needs are met
- Engage with guests and fellow associates
- Assist with banquet scheduling and adjust schedules as necessary to meet guest needs
- Ensure compliance with sanitation and safety regulations
- Assist the management of BEO's and change logs
- Monitor guest behavior and alcohol consumption to determine when to cease alcohol service
- Notify management of incidents involving excessive alcohol consumption or impaired guests
- Check identification when age is questionable
- Clean and maintain workspace including tables and equipment
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Nearby Cities
Jobs By Filter