Job Overview
Employment Type
Hourly
Work Schedule
On-call
Benefits
Pre-tax commuter benefits
parking benefits
401K matching program
Company profit sharing
sick leave
Friends and family rates at NikkoOkura Hotels
Reciprocity Rates at Participating Hotels
Employee Discounts in ANZU and Feinsteins at the Nikko
Free Employee Dining Room Meals
Free Uniform Laundry
Locker Room with Showers
Employee Computer Access for Web Browsing and Printing
Employee Job Referral Program
employee recognition programs
employee appreciation events
Discounts on offsite parking
Discounts on personal dry cleaning and laundry
Discounts on movie tickets
Discounts on amusement park tickets
Discounts on work safety shoes
Job Description
Hotel Nikko San Francisco is a luxurious hotel located just off Union Square in the heart of downtown San Francisco. Boasting 532 guest rooms and suites, the hotel offers an exceptional experience for both leisure and business travelers. It features 22,000 square feet of meeting and banquet space suitable for conferences, events, and social gatherings. The hotel contains five unique food and beverage outlets including 24-hour Room Service, ANZU Restaurant and Lounge, Kanpai Lounge, Imperial Lounge, and Feinstein's at the Nikko, providing guests with diverse dining options. Recognized as one of the "Best Places to Work" and among the "Best... Show More
Job Requirements
- Two to three years experience in fine dining food service establishment
- Must be at least 21 years of age or of age specified by state alcohol control laws
- Fluent in verbal and written English
- Knowledge and ability to maintain state and federal health code standards
- Ability to understand and comply with safety precautions in the use of chemicals
- Ability to maintain good relations with staff and guests
- Ability to comprehend and follow instructions
- Ability to make decisions without supervision
- Ability to prioritize tasks to meet deadlines
- Ability to memorize, recollect, and quickly retrieve dates, names, times, and other data
- Ability to work under pressure and complete assignments on time
- Ability to converse calmly with irate guests, co-workers and superiors
- Ability to add and subtract five digits numbers and perform mathematical operations with units of measure including dollars and cents
Job Qualifications
- Two to three years experience in fine dining food service establishment
- Must be at least 21 years of age or of age specified by state alcohol control laws
- Fluent in verbal and written English
- Knowledge of state and federal health code standards
- Ability to understand and comply with safety precautions in the use of chemicals
- Ability to maintain good relations with staff and guests
- Ability to comprehend and follow instructions
- Ability to make decisions without supervision
- Ability to prioritize tasks to meet deadlines
- Ability to memorize, recollect, and quickly retrieve data
- Ability to work under pressure and manage stressful situations
- Ability to converse calmly with irate guests, co-workers and superiors
- Ability to perform basic mathematical operations including addition and subtraction
- Ability to understand and apply safety precautions in the use of chemicals
- Preferred: Knowledge of French and Russian service styles and food and wine presentation
- Knowledge of linen, table, china, flatware and glassware setup and disassembly
Job Duties
- Pick up and serve food and beverages in the manner prescribed by hotel standards
- Provide service throughout different events including changing silver, glassware and clearing cleaning tables
- Complete assigned side work such as folding napkins, cleaning and filling salt, pepper and sugar, polishing silver, glassware and other equipment before service
- Maintain and monitor freshness of products served including butter, milk, and coffee
- Maintain state and federal health code standards
- Prepare and arrange work area
- Ensure all tables and chairs are in good repair and arranged properly for specific function
- Inspect all equipment and report any problems
- Ensure tables are set to specific standards
- Break down area at end of function
- Greet all guests upon arrival and welcome repeat guests by name
- Maintain safety and cleanliness of workstation including replenishing silverware and linen
- Maintain and store all banquet equipment, food and drinks properly including china, silverware, glassware, tablecloths and napkins
- Interact in courteous and professional manner with guests and hotel staff
- Attend to guest requests or complaints and inform supervisor when necessary
- Handle equipment carefully to avoid breakage or damage
- Assist in seating guests when necessary
- Transport dirty dishes to dishwasher area when necessary
- Participate in all departmental and hotel-wide meetings
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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